Assistant Manager Concierge

Our Concierge team is responsible for providing exceptional customer service and coordinating the smooth guest arrival and departure experience, as well as providing friendly and knowledgeable service to all hotel visitors.

Reporting to the Front Office Manager with regular access to the Executive Assistant Manager, the Assistant Manager Concierge will lead a team of passionate Concierge, porters & valets to ensure all guests are provided with a personalised and memorable experience.

What the role is all about:   

• Overseeing the daily operations of the Concierge Department
• Leading and developing a passionate guest focused team
• Providing exceptional customer service in all guest interactions
• Providing recommendations and directions to hotel Guests and visitors
• Driving and parking cars as required

We're looking for someone to bring their personality, passion and energy to our hotel. The ideal candidate will also possess the following:

• An obsession with providing excellent guest service
• An in-depth and current knowledge of Brisbane CBD and surrounding areas
• Experienced in recruiting, training & leading a passionate team
• Exceptional communication skills
• Attention to detail
• High standard of personal presentation
• Experience in a similar position
• The flexibility to work various shifts on a rotating roster including evenings, weekends and public holidays
• You must meet the legal requirements to work in Australia
• Hold a valid QLD drivers licence.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

        Benefits Your Way:

• Access to Accor team benefits, including global discount's on accommodation and food & beverage.
• A supportive and collaborative work environment.
• The opportunity to grow and progress your career with Australia’s largest hospitality employer – Accor
• Accor has a strong focus on ensuring all of its people feel welcome and feel valued.

           Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS.

Additionally, our Hotel team are a great mix of fun, friendly and industry experts making this a great team to be part of.