Sales Manager – Remote Support Track (Full Training Included) RF

Make Tomorrow Better With Us

Overview

We are seeking a motivated and customer-focused Customer Support & Sales Representative to join our team. In this role, you will assist customers by answering questions, resolving concerns, and recommending products or services that best fit their needs. You will communicate with customers through phone, email, and text while delivering excellent service and contributing to sales growth.

The ideal candidate is responsive, persuasive, organized, and passionate about creating positive customer experiences while identifying opportunities to upsell or promote services.

Key Responsibilities

Customer Support

Respond promptly and professionally to customer inquiries via phone, email, and text

Provide accurate information regarding products, services, pricing, and company policies

Resolve customer concerns and complaints efficiently while maintaining professionalism

Follow up with customers to ensure satisfaction and issue resolution

Sales & Customer Engagement

Identify customer needs and recommend suitable products or services

Promote special offers, upgrades, or additional services when appropriate

Generate leads and support sales initiatives through customer interactions

Build positive relationships with customers to encourage repeat business and loyalty

Meet or exceed sales goals, conversion targets, and customer satisfaction metrics

CRM & Administrative Tasks

Maintain accurate customer records within the CRM system

Document interactions, sales activities, and follow-up actions

Track customer feedback and communicate trends or opportunities to management

Performance & Team Collaboration

Meet productivity, response-time, and performance goals

Collaborate with team members to improve customer experience and sales strategies

Stay informed about company products, services, and promotions through ongoing training

Requirements

Skills & Qualifications

Strong verbal and written communication skills

Excellent customer service and interpersonal abilities

Sales, upselling, or lead-generation experience is an asset

Strong problem-solving and negotiation skills

Comfortable using CRM software, email platforms, and communication tools

Ability to multitask and work in a fast-paced environment

What You Can Bring

Strong organization and time management

Clear communication skills

Attention to detail

Professionalism and reliability

Comfort with remote tools

Applicable to All AO / Globe Life Roles

Reliable and predictable attendance

Ability to work full time or part time depending on role requirements

Professional communication and conduct

Commitment to helping families Make Tomorrow Better

How We Support You

Training and mentorship

Supportive operations team

Opportunities for advancement

A collaborative, mission driven environment