Customer Service Advisor (Tracing)

DHL Express - Connecting People Through Quality and Exceptional Service

DHL, a leader in express delivery since 1969, operates in over 220 countries and territories. We strive to be the Employer of Choice and a Great Company to Work for All, creating value for our People, Leaders, Customers, Suppliers, and Communities. Recognized as the No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine , we maintain the highest standards of excellence.

We are transforming our operations by embracing digitalization and prioritizing sustainability. Our commitment to diversity, equity, inclusion, and belonging ensures that every individual’s contributions are valued. Join our "Insanely Customer Centric" Team and become a Certified International Specialist—together, we can make a meaningful impact. Start YOUR career with DHL today!

Working Location : Ngau Tau Kok, Hong Kong

Working Hours : 5 days per week with 42.5 work hours, during 8:00 a.m. to 10:30 p.m. on Monday to Saturday including public holidays .

YOUR TASKS

• Work in Customer Service Tracing team and provide high-quality service to customers.
• Handle shipment tracing, coordinate with internal departments and overseas stations to resolve tracing enquires and provide timely updates to customers.
• Manage customer enquiries and complaints and provide appropriate solutions in a professional manner.
• Work with team members to achieve overall Customer Service performance standards and targets.

YOUR PROFILE

• Post-secondary education (English & Chinese passed in HKCEE/ HKDSE or equivalent)
• More than 1 year’s customer service experience, preferably in logistics industry, call centre experience is an advantage
• Customer-oriented with good communication and telephone skills
• Good problem-solving skills
• Self-motivated, independent and able to work under pressure
• Good team spirit and open-minded
• Good command of spoken and written English & Chinese, knowledge in Mandarin is an advantage
• Proficient PC skills, especially in MS Excel
• Fresh graduates of Higher Diploma or Diploma with part-time Customer Service experience will also be considered

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited / DHL Aviation (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance”) and DHL’s Personal Data Protection Policy (Express) (the “Policy”) at https://www.dhl.com/hk-en/home/footer/local-privacy-notice.html

By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment, application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing.

DHL is committed to be an equal opportunity employer. Click Apply Now to submit your application!