Community Health Worker - Los Angeles

Essential Duties

• The CHW is a field-based member of the ECM Care Team who has lived experience in the ECM Students’ community and serves as the bridge between the ECM Student and the healthcare system.
• Focuses support on ECM Students who are difficult to engage and/or who have cultural or linguistic barriers to care via field-based contacts including accompaniment to appointments.
• Assists the RN Care Manager, BH Care Manager, and Care Coordinator in panel management by performing delegated activities as assigned.
• Assists the ECM Care Team in engagement efforts of eligible ECM Students in the clinic and within the community.
• Assists Students in navigating the healthcare system and community resources.
• Follows up by phone and in person with eligible ECM Students and students enrolled in ECM.
• Helps Students successfully participate in their medical and/or behavioral health care by overcoming barriers to care, and sharing information on barriers with the multi-disciplinary team and providers.
• Engages with Students, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) and promotes collaboration between the Student and their medical/behavioral team.
• Collaborates on Student care issues with other ECM Care Team Members, participating in weekly systematic case reviews and ad hoc case reviews, and consults with Registered Nurse Care Manager and/or the Behavioral Health Care Manager before taking any action that is clinical in nature.
• Accompanies ECM Student to office visits, as needed, and in the most easily accessible setting, within IEHP guidelines.
• Engages Students in the hospital through in-person visits when able.
• Engages those eligible but not yet enrolled, as well as those currently enrolled in ECM, to re-engage for follow-up after discharge.
• Distributes health promotion materials.
• Assists with scheduling Students with other ECM Care Team members as appropriate.
• Connects ECM Students to other social services and supports they may need.
• Advocates on behalf of the Students with healthcare professionals.
• Monitors treatment adherence (including medication and Shared Care Plan goals).

Education and Experience Required

• Bachelor’s degree in social work, psychology, public health, or related field; or associate’s degree
• And minimum of two years’ experience in client-related field, providing case management and community outreach.

OR

• The equivalent of a high school diploma and three cumulative (3) years of experience of administrative responsibility in providing outreach, substance abuse counseling, reentry services, and case management within a culturally diverse population.
• Strong communication and interpersonal skills, capable of building relationships with students, families, team members, and community partners.
• Understand various ethnic and socioeconomic backgrounds within a multicultural environment.
• Knowledge on how to administer assessments, substance abuse counseling, reentry services, and case management within a culturally diverse population, preferably with both men and women.
• This position requires local travel and the ability to navigate public transportation with students.

Preferred: Bilingual, fluent Spanish/English oral and written skills are highly desirable.

Certifications or Licenses

• Required: Community Health Worker certification through California’s HCAI Department (when certification opens).
• Preferred:
• Driver’s License

Skills and Abilities

• Excellent interpersonal and communications skills and the ability to work effectively with a wide range of constituencies in the community and within the organization.
• Knowledge of contract parameters, objectives, milestones, and other deliverables.
• Knowledge of contracting process and associated local, state, federal and other regulations.
• Ability to integrate budgetary and service utilization data, forecast expenditures, and respond to ensure both effective provider utilization and budget compliance.
• Ability to multi-task, identify problems, provide recommendations to management teams, and implement any applicable systems.
• Ability to work constructively with diverse people and with parties that may have divergent perspectives and interests.
• Ability to clearly express concepts and direction, both orally and in writing, and to prepare complex reports, policies, and procedures.
• Understand and appropriately apply Amity policies and procedures and adhere to agency-wide practices and regulations.
• Strong oral and written communication skills.
• Proficient with software such as Microsoft Office Suite (Word, Excel. Email, Internet, etc.).

ADA Information Physical Requirements

• Faculty must frequently lift and/or move up to 50 pounds.
• Frequently required to sit and/or stand for extended periods of time.
• Frequently required to type for extended periods of time.
• Occasionally required to reach, walk, climb, pull, push, grasp, stretch, stoop.
• Frequently required to talk, hear, see, and use repetitive motions.
• Frequently able to communicate in verbal and written form.
• Frequently able to use all types of vision, such as close vision, distance vision, color vision, peripheral vision, and depth perception, to complete daily tasks.
• Required to wear comfortable and office appropriate clothes.

Mental Demands

• Ability to change direction as priorities shift.
• Ability to thrive in an environment that requires one to adapt to changing circumstances.
• Ability to professionally work under pressure with difficult or temperamental & faculty.
• Ability to handle mental and emotional stress related to the position.

Work Conditions

• Community based and Office setting.

Environmental Conditions

• The noise level in the work environment is moderate but can be loud.
• The temperature in the work environment is usually moderate to cool but can be cold or hot.

Travel

• May travel locally by vehicle.