Guest Service Agent

We are looking for a motivated Guest Service Agent to help us deliver unforgettable experiences. Your role will involve making our guests feel at home from arrival to departure, through thoughtful, personable, and sincere hospitality. You will manage requests with a smile, ensure the accuracy of reservations and accounts, and contribute to maximizing occupancy and revenue. You’ll also handle emails and phone calls efficiently, coordinate transportation and luggage services, recommend local attractions, and assist with porter duties as needed.

As part of our team, you will have the freedom to bring your own unique touches to the guest experience, ensuring no two stays are the same and allowing your hospitality skills to shine. If you are passionate about delivering exceptional service, join our vibrant team at Peppers Marysville.

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively and collaboratively as part of a team
• Strong computer skills, with experience in Opera Cloud being highly beneficial
• Available to work within a rotating roster, including weekends, holidays and evenings

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Please note that full working rights in Australia are required for this role.