Account Executive

You probably remember the best interaction you’ve ever had with a company, and the worst one too. But what makes one customer journey feel effortless, personal and relevant, while another feels slow, generic and frustrating?

With our AI-powered Customer Engagement Platform , we connect conversations, customer data, ticketing and payments through AI Agents. This allows companies and events all over the world to elevate their entire customer journey and grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage .

The Position

As Account Executive at CM.com . you'll sell the full CM.com platform: both our messaging channels (SMS, RCS, WhatsApp, Voice, Email and more) and the engagement software and Agentic AI that sits on top of them. That combination is what sets CM.com apart, and it's what makes this a genuinely complex, consultative sale.

What you will do

Our story began with SMS and it still represents our largest global footprint. The market is moving fast, away from SMS-only communication towards richer, more interactive, multi-channel conversations. CM.com brings all major channels together in one platform: SMS, RCS, WhatsApp, Voice, Viber, Instagram & Facebook Messenger, Apple Messages for Business, WeChat, Line and Telegram.

Every year, billions of messages travel through our systems, from NL-Alert and DigiD, to email gateways powering global marketing campaigns, and telecom services behind solutions like BMW ConnectedDrive. But channels alone are only half the story.

The real differentiator is what happens on top of them. When businesses can leverage customer data and Agentic AI to automate and personalize every interaction, across every stage of the customer journey, messaging becomes a growth engine: That's the story you'll be telling.

It's about showing clients how the full CM.com platform (Channels, Agentic AI and software combined) transforms the way they engage with their customers.

In your first 12 months, you will

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Take ownership of managing and growing your portfolio of clients

As Account Executive, you’ll drive growth in the Dutch market through new business sales and by bringing more value to our existing client base (currently over 4.000 Dutch clients). You will engage with key stakeholders like C-level Technology, Security, and Marketing managers. You’ll uncover their needs, solve their challenges, and show them how CM.com’s solutions can elevate their business.

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Work closely with clients across diverse industries

You’ll collaborate with clients in sectors like Tech & Media, Logistics, Finance, Telco, Utilities, and Government, helping them adopt new communication channels such as Google Business Messaging, Instagram, Facebook, Voice, and more to stay ahead of market trends.

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Improve processes using AI, automation, and smart tooling

You’ll identify opportunities to introduce conversational messaging solutions together with our engagement platform (service, marketing and agentic AI).

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Make decisions fast, test ideas, and learn from what doesn’t work

You’ll deliver engaging presentations, product demos, and negotiate agreements that work for everyone involved, while continuously adapting to the rapidly evolving communication market.

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Help shape how this role will look a year from now

This is a dynamic role where you’ll have the freedom to rethink workflows, explore new technologies, and contribute to CM.com’s competitive edge in the CPaaS market.

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Success is measured by impact, not by perfect plans

Your contributions will directly drive client satisfaction, account growth, and CM.com’s position as a leader in conversational messaging solutions.

The reality at CM.com

We believe honesty creates better matches. So here it is

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You work on-site with your team; collaboration happens face to face.

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Priorities shift quickly, and we move forward before everything is finished or polished.

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AI will change how your role looks, fast. Some tasks you do today may disappear next year.

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You’re skilled in using AI tools like Claude Cowork to modernize workflows and stay ahead.

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For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.