Payroll Officer

Overview

The London Borough of Harrow is seeking a dedicated and detail-oriented Payroll Officer to support the delivery of a high-quality, efficient and focused payroll service for the Council. Reporting to the Head of Payroll & Pensions, the postholder will play a key role in ensuring the accurate and timely processing of payroll, maintaining compliance with statutory requirements, organisational policies and service level agreements. Acting as a first point of contact, the role provides professional advice and guidance to managers and employees, helping to resolve payroll queries and ensure a reliable and responsive service.

Working collaboratively with HR, D365 Support and a wide range of stakeholders, the Payroll Officer will help ensure a coordinated and consistent approach to payroll operations, particularly during periods of organisational change. The role requires strong attention to detail, effective use of payroll systems such as Zellis and CIVICA, and a commitment to maintaining accurate records in line with audit and data protection requirements. The postholder will also support employees with digital tools such as e-payslips and contribute to payroll reporting and processing activities.

This is an excellent opportunity to contribute to continuous service improvement while developing professional expertise within a supportive and forward-thinking environment.

About You

The successful candidate will have:-

• Proven experience in payroll and HR administration within a complex organisational environment
• Sound knowledge of PAYE legislation and its practical application
• Strong understanding of local authority pay and conditions and employment law principles
• Excellent numerical skills with a high level of accuracy and attention to detail
• Experience of using payroll and HR systems, ideally including D365, Zellis HCM and CIVICA
• Strong IT skills, including proficient use of Microsoft Excel, Word and PowerPoint
• Excellent communication skills, with the ability to provide clear advice to a wide range of stakeholders
• Demonstrable ability to build effective working relationships and deliver a customer-focused service
• Good organisational skills, with the ability to manage competing priorities and meet deadlines
• A proactive, flexible and resilient approach, with the ability to work independently and as part of a team

Related Documents

For more information, please refer to the Role Profile/ Selection Criteria