Responsibilities

Workato's Education team helps our customers, partners, and community build real skills on the Workato platform — from first recipe to advanced, production-grade automations. We are looking for a Technical Trainer to create and deliver hands-on training that teaches people how to do things in Workato and gives them a strong foundation to build on.

This is a hands-on, build-and-deliver role. You will design training content that breaks down platform concepts into clear, practical lessons, deliver that content live and in person, and produce a library of training videos that scale your impact well beyond the classroom. You will bring an instructional design mindset to everything you create — structuring content around how people actually learn — while staying deeply technical and close to the product. You should expect to travel up to 30% of the time to deliver in-person sessions.

In this role, you will also be responsible to:

• Create training content that teaches users how to accomplish real tasks in Workato and how to master the platform's foundations — covering core architecture, recipe design, best practices, and common patterns.

• Deliver training in person through instructor-led sessions, bootcamps, workshops, and hands-on labs, providing real-time guidance and feedback to learners.

• Produce high-quality training videos and on-demand content, including walkthroughs, how-to tutorials, and foundational lessons that scale to a global audience.

• Apply instructional design principles to structure curricula, lab guides, and job aids around clear learning objectives and adult-learning best practices.

• Partner with product, engineering, and subject matter experts to keep content accurate and up to date as the platform evolves.

• Gather feedback from learners and stakeholders to continually refine and improve content and delivery.

• Build practical, real-world exercises and use cases that let learners apply new skills hands-on.

Requirements

Qualifications / Experience / Technical Skills

• A minimum of 3 years of experience in technical training, instructional design, technical enablement, or a related field, preferably in enterprise software, SaaS, or platform companies.

• Workato certification (or the ability to earn it shortly after joining); hands-on development experience building Workato recipes and automations is a strong plus.

• Demonstrated experience creating technical training content — curricula, lab guides, tutorials, and how-to materials.

• Proven ability to deliver engaging instructor-led training in person to both technical and business audiences.

• Experience producing training videos and on-demand learning content, with comfort using video creation and editing tools.

• Willingness and flexibility to travel up to 30% of the time.

• A Bachelor's degree or equivalent practical experience.

Soft Skills / Personal Characteristics

• An instructional design mindset — you structure content around clear learning objectives and how people actually learn, not just feature lists.

• Excellent verbal and written communication skills, with the ability to make complex technical concepts simple and approachable.

• Strong organizational skills and the ability to manage multiple content and delivery projects at once.

(REQ ID: 2840)