Staff Product Manager (POS/middleware integrations)

About Grubhub

At Grubhub, we believe food is more than just a meal: It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.

As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City, Chicago and Denver, and help us give our diners the exceptional value they deserve.

About The Opportunity

Grubhub is seeking a technically fluent Staff Product Manager to lead the strategy and execution of our merchant and POS/middleware integrations space. This role requires a user centric approach with a focus on solving problems and reducing friction across the user journey to empower merchants so they can be successful on Grubhub.

The Impact You Will Make

Product Strategy & Roadmap:

• Define and drive product strategy, vision, and roadmap for your domain, ensuring alignment with overall business goals and merchant needs

• Synthesize disparate requirements into clear strategic roadmaps

• Identify new opportunities for growth and expansion, building business cases for new products, services, and features

• Balance near-term execution with longer-term platform thinking

Product Development & Execution:

• Lead complex initiatives from discovery through implementation, testing, and ongoing management

• Work closely with engineering, design, and merchant success teams to define requirements, user stories, and deliver impactful products

• Own both API and UI surfaces within your domain, ensuring capabilities are available to integrators and GH-owned surfaces equally

• Manage technical and business dependencies across stakeholders

Stakeholder Management & Collaboration:

• Collaborating with cross-functional teams (engineering, solution consultants, design/UXR, and merchant success teams ) to deliver solutions.

• Building and maintaining strong relationships with merchants, clients, and platform partners.

• Acting as a key point of contact for ongoing needs and resolving performance issues.

• Championing initiatives and effectively communicating complex concepts to diverse audiences (technical, non-technical, executive management, external partners).

Performance Monitoring & Optimization:

• Defining and tracking key performance indicators (KPIs) to measure the success and effectiveness of integrations.

• Analyzing data to identify opportunities, validate product-market fit, and make data-driven decisions.

• Building dashboards and running A/B tests to optimize performance.

• Establishing continuous feedback loops with customer support and sales.

What You Bring to the Table

• 5+ years of relevant work experience in digital Product Management or directly adjacent roles within an Agile environment.

• Direct experience with integrations that are both inbound and outbound for POS and middleware providers as well as direct brands. A nice to have is experience in the restaurant, logistics or food delivery industries.

• Data fluency and demonstrated data-driven decision-making abilities, with strong analytical and quantitative skills, utilizing data and metrics to support assumptions, recommendations, drive action, and monitor product health, including experience with SQL using queries, reports, and dashboards.

• Technical acumen including: experience with developer APIs, SDKs and vendor or merchant integrations; comfort with technical topics and working closely with engineers on complex systems; ability to clearly communicate complex technical specifications; familiarity with platforms commonly used by third party POS/middleware providers.

• Experience collaborating across various organizations such as technology, marketing, sales, operations, and external vendors or merchants.

• Lead with an ownership mentality, demonstrated through a track record not only of high-quality execution, but also of originating, evaluating, and building consensus around opportunities that drive business and user impact. A proven ability to influence outcomes and people without direct reporting lines.

• Thrive with ambiguity and create clarity from chaos through written and verbal communications

• Inspire others to operate at a higher level through your own work and contributions

As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you. 

#LI-Hybrid

New York:  $162,000 - $170,000 per year.

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.