Senior Client Service Manager

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Manage and cultivate multiple client relationships (many VIP clients/high spend client accounts), serving as the daily point of contact and ensuring client satisfaction throughout the entire campaign lifecycle.

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Act as a liaison between clients and the Ad Operations team, facilitating smooth onboarding, launch, and ongoing management of campaigns.

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Review and deliver comprehensive reporting to clients, demonstrating a keen eye for details and providing actionable insights.

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Proactively anticipate and address client needs and concerns, aiming to resolve issues before they arise.

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Effectively multitask and manage multiple complex campaigns, ensuring all deliverables are met on time and within budget.

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Collaborate closely with internal teams, leveraging their expertise and resources to drive the success of clients’ campaigns.

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Lead client-facing calls with confidence and charisma, effectively communicating strategies, results, and recommendations.

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Stay up to date on industry news, trends, and capabilities, ensuring that clients are informed of the latest developments that can enhance their campaigns.

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Function as a mentor/team lead for more junior Client Service Managers.