Air Export Operations

Shaping the Future of Logistics- Your Career Starts at Röhlig

Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships.

Röhlig USA is a global freight forwarder specializing in air, ocean, and contract logistics. We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success.

At Rohlig USA there are 200 people working in 12 locations.

We are looking for a dynamic Air Export Operator to join our growing team and manage air export shipments efficiently and accurately. The ideal candidate will have strong organizational skills, attention to detail, and a commitment to delivering excellent customer service in a fast-paced environment.

What you will do:

Increasing Branch Profits

• Utilize discretion and independent judgment to engage vendors to increase margin on each shipment.

• Utilize discretion and independent judgment to ship goods using the most efficient, cost-effective route to increase margin on each shipment.

• Discretion to engage vendors.

• Management of vendors.

• Negotiate rates with shipping vendors.

• Employee profit and loss on each shipment will be analyzed.

• Overall management of desk to maximize profit

Financial and Accounting Responsibilities

• Resolve Export accounting issues related to forwarding cost/payment, overseas invoicing, free domicile.

• Process Air freight debtors & creditors in an expeditious manner by verifying they are correct prior to passing them to accounts for payment. Provide any supporting documentation for overdue payments.

• Ensure the department (cost center) achieves its financial and quality objectives.

Coordinating Operations with Airfreight Exports

• Ensure support documentation is available and correct.

• Book freight with Airlines and consolidators and obtain freight rates.

• Arrange to pick up on behalf of the client/agent as required.

• Registration of shipments.

• Accurate completion of airway bills.

• Operate customs exit systems ensuring relevant input data is recorded for obtaining E.C.N clearance.

• Reporting to customs when required.

• Ensure timely delivery to carrier’s consolidators and packing depots. Cost invoicing and collection of correct charges.

• Ensure compliance with all regulations prescribed by USA customs/IATA/TSA.

Client and Supplier Management

• Keeps record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.

• Regularly review reports to refine and improve services to the customer.

• Review quotes and records rates to clients and prospective clients.

• Manage allocated customers using established tools (e.g activity reports) to achieve and exceed targets.

• Trace orders and ensure that information affecting arrival or dispatch is communicated to customers (internally and externally) or their agents.

• Keep informed of competitor activities and industry trends; attend industry-related functions and seminars when required.

• Deploy information about all contact with customers and supplies to all parties.

What you bring:

• High school graduate; some college preferred

• Knowledge of related computer applications

• Familiar with basic freight forwarding procedures

• Two - three years of previous AE experience

• Exceptional customer services skills

• Attention to detail

• Excellent Time management and problem-solving ability

• Able to meet deadlines

• Shows professionalism while remaining calm under pressure

• Customer focused Excellent Communication skills

What we offer you:

At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That’s why we offer a competitive benefits package designed to empower you both personally and professionally:

• Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.

• 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.

• Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.

• Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.

• Salary-$65,000-$80,000

If you’re looking for a workplace where your contributions matter and your well-being is supported, we’d love to have you on board.

About the recruitment process:

Please note that only applications submitted through our application portal will be considered. Applications and resumes sent via email will not be reviewed. We kindly ask you to use the provided link in the job advertisement.

We work continuously for more diversity and inclusion throughout the organization. We encourage all qualified candidates to apply.