Talent Acquisition Specialist

Sourcing & Attraction

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Design and execute sourcing strategies to attract high-volume candidates (job boards, social media, referrals, job fairs)

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Manage postings on platforms such as LinkedIn, Indeed, OCC, Computrabajo, etc.

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Build and maintain a talent pipeline for recurring contact center roles

Recruitment Process

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Conduct initial screening calls and video interviews

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Apply psychometric and skills assessments relevant to customer service profiles

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Evaluate soft skills such as communication, empathy, problem-solving, and stress tolerance

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Coordinate and schedule interviews with hiring managers and operations leaders

Candidate Experience

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Ensure a positive and professional experience throughout the recruitment journey

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Communicate clearly and timely with all candidates regarding process status

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Represent the company's culture and employer brand during every interaction

Metrics & Reporting

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Track and report key recruiting KPIs: time-to-fill, time-to-hire, offer acceptance rate, attrition in early tenure

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Analyze sourcing channel effectiveness and adjust strategies accordingly

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Maintain accurate records in our internal systems (Buk, Notion, etc)

Stakeholder Management

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Partner with Operations to anticipate hiring needs

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Align with Managers on profile requirements and headcount planning

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Participate in calibration sessions to refine candidate selection criteria

Administration & Compliance

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Ensure all hiring documentation is complete and compliant with local labor regulations

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Manage offer letters, background checks, and pre-employment requirements

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Support onboarding coordination in collaboration with HR