Senior Manager, Accounting Services

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Key Responsibilities

• Lead and manage end-to-end O2C operations supporting multiple GM regions and business units.
• Drive service delivery excellence while meeting contractual SLAs, KPIs, and productivity targets.
• Monitor operational performance through dashboards, analytics, and governance reviews.
• Act as the primary escalation point for senior GM stakeholders and internal leadership.
• Build strong partnerships with Finance Controllers, Regional Finance Teams, Country CFOs, Treasury, Sales Operations, and Customer Service teams.
• Lead monthly and quarterly business reviews with GM leadership.
• Provide strategic recommendations to improve cash flow, collections effectiveness, and customer experience.
• Drive reduction in Accounts Receivable aging and Days Sales Outstanding (DSO).
• Develop collection strategies to maximize cash recovery and improve working capital.
• Monitor high-risk customer accounts and support proactive resolution plans.
• Ensure adherence to SOX controls, audit requirements, financial policies, and regulatory standards.
• Manage critical financial controls related to cash application, credit approvals, collections, and customer account maintenance.
• Drive governance and compliance across all O2C processes.
• Lead a large team of managers, team leaders, and analysts across multiple functions and geographies.
• Build a high-performance culture focused on accountability, engagement, and continuous improvement.
• Identify automation opportunities using RPA, AI, workflow tools, and analytics platforms.
• Lead Lean Six Sigma and process optimization initiatives.
• Support migration, stabilization, and transformation of new business transitions.
• Drive standardization and best-practice implementation across regions.
• Present operational and financial performance metrics to executive leadership.
• Develop business cases for process improvements and transformation investments.

Experience

• 15+ - 18+ years of experience in Finance & Accounting Shared Services/BPO environments.
• Minimum 5+ years of leadership experience managing large O2C operations.
• Experience supporting global clients, preferably within automotive or manufacturing
• Proven experience managing teams of 100–150+ FTEs.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy .