Customer Support Agent @ Leading automotive e-commerce company| French Native

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

Our new client is one of Europe's leading automotive e-commerce companies, helping customers find the right car parts, accessories and maintenance products quickly and easily.

Driven by innovation and a customer-first mindset, the company has become a trusted online destination for both car enthusiasts and everyday drivers. With an extensive product range and a strong focus on convenience, quality and service, they continue to help customers stay on the road with confidence.

How you make an impact.

•

You wow our customers through email, chat, phone and social media interactions

•

You assist customers with questions regarding orders, deliveries, returns and product-related inquiries

•

You help customers find the right solutions and ensure every interaction is smooth and effortless

•

You create outstanding customer experiences through empathy, active listening and clear communication

•

You take ownership of customer requests and follow through until a suitable solution is found

•

You identify recurring customer feedback and proactively share insights to improve processes and customer experience

•

You strive for excellence by maintaining high customer satisfaction, quality and productivity standards

•

You contribute directly to customer loyalty and retention through exceptional service

What we value in you.

•

You speak native-level French and have a sufficient level of English to collaborate within our international team

•

You are available full-time (39 hours per week)

•

You have previous experience in customer service, customer support or a customer-facing role

•

You have an affinity with e-commerce, automotive products or technical products (a plus, not a requirement)

•

You are an excellent communicator who combines empathy with a solution-oriented mindset

•

You enjoy helping customers and solving problems

•

You are comfortable working in a fast-paced and dynamic environment

•

You have strong digital skills and are familiar with Google Workspace, Microsoft Office and CRM systems

•

You are proactive, organized and eager to learn

•

You add value to weWow with your unique personality and skill set

The extras you’ll love.

•

Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe

•

Breakfast and lunch on us – because fueling your day matters

•

Spanish health insurance – we've got your well-being covered

•

Free Spanish classes – unlock a new language and immerse yourself in the local culture

•

Career growth opportunities – take your skills to the next level with endless development paths

•

Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting

•

Relocation support – we'll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job, be part of an unforgettable journey while helping customers achieve their goals and creating experiences they'll remember.