TSR - Guindy

TERRITORY SERVICE REPRESENTATIVE (BIKERS)

Delivery

• Unloading the bags from vehicle
• Scan the shipments
• Primary Sorting and Secondary sorting
• Outscan the shipments as per delivery route
• Delivering the shipment as per package address only

6 Take an acknowledge form customers through device ( BYOD)

• Update correct status code for undelivered shipments at customer address
• Delivery process will be briefed through a training
• Handing over of cod amount on the same day to the supervisor
• Undelivered shipments needs to be handed over to the supervisor
• Proper dress code and carry field bags all the delivery points

Pickup

• Pickup as per SOP
• Timely pickup at customer place as per cut off timing

3.Check if serviceable location

• Count number of shipments at the customer and take acknowledgement on the pickup sheet
• Inscan the shipment at the office and handle Rapid entry
• Primary and secondary sorting of the shipments
• Bagging process
• Canvas bags to be Loaded in to the vehicle
• Reaching location for timely connection

OPERATIONS STAFF (Van pickup and delivery)

Delivery

• Route wise loading of shipments with proper tally
• Delivering shipments to the right customers
• POD/FOD/DOD/COD process…. Delivery run sheet
• Proper status code for the undelivered shipments
• To meet the EDD & to achieve the SQ targets
• Handing over of cod/dod/fod on the same day
• Undelivered shipments needs to be handed over to the supervisor
• Appointment delivery process
• Proper dress code with customer centric approach

Pickup

• Pickup as per SOP
• Timely pickup at customer place as per cut off timing
• Airwaybill execution
• Tally of shipments at the customer place as per invoice
• Ensuring relevant regulatory paperwork is collected
• Pickup sheet
• Checking the condition of the packages at the time of pickup
• Reaching location for timely connection