Fixed Installation Desk Advisor

Responsible for handling Consumer/Enterprise Fixed line Installation (Soho, SME, and Large Business Segments) & 5G service in coordination with Vodafone technology partners and other stakeholders in the business. This person on the role is also responsible for installation related communications for the customers and field partners.

This incumbent needs to focus on tracking and reporting fixed KPI’s – understanding top challenges/ opportunities, and work with cross functional teams to bring continuous improvement. Work with multiple teams – QNBN, Technology team to resolve connectivity issues.