Associate Manager - Business Process Transactions

Job Description:

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world. 

Accelerate your career and reimagine the possibilities with DXC! 

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace. 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. #DXCSMARTFirst 
 

Key Responsibilities

• Oversee and support end-to-end claims administration processes in accordance with service standards and compliance requirements

• Ensure timely and accurate processing of claims, documentation, payments, and schedules

• Maintain high-quality customer service for internal and external stakeholders, including injured employees and clients

• Manage incoming communications (calls, emails, and mail) and ensure timely action and resolution

• Ensure data accuracy and integrity across claims systems and records

• Monitor adherence to legislative requirements, policies, and internal procedures

• Identify process improvement opportunities and contribute to continuous improvement initiatives

• Support reporting and administrative functions as required

• Collaborate with team members and stakeholders to ensure smooth operational delivery

Skills and Experience

Core Skills

• Strong understanding of administrative processes within a regulated or compliance-driven environment

• Knowledge of workers’ compensation or insurance/claims processes (preferred)

• Strong communication skills (written and verbal)

• Excellent organizational and time management abilities

• Strong attention to detail and analytical thinking

• Customer service mindset with a focus on quality and responsiveness

• Ability to adapt to changing priorities and process improvements

• Proficiency in basic computer systems and office tools

Experience

• Experience in claims administration, data entry, or customer service roles is advantageous

• Exposure to insurance, self-insurance, or workers’ compensation environments is preferred but not essential

What awaits you in DXC: 

• Health Insurance (HMO) for you and dependents upon hiring 

• Life Insurance coverage from day 1 of employment 

• 15 - 20 Days’ Vacation and 15 Days Sick Leave 

• Expanded maternity leave up to 120 days and Maternity Benefits 

• Expanded paternity leave up to 30 days 

• Non-Taxable Allowance (De-minimis) 

• Company-sponsored trainings upskilling, and certification 

• SMART First Working Arrangements 

• Healthy and Encouraging Work Environment 

• Recognition and Pay for Performance Culture 

• Supplemental Pay (Standby/Shift) 

• Retirement Program 

• Employee Assistance Program 

If you are motivated to deliver excellent results, want to grow your career and make a difference, come join us.  

We are DXC. 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.