Client Support Associate

Park 6 Logistic is seeking a motivated and professional Client Support Associate to join our team in Boston, MA. In this role, you will serve as a key point of contact for clients, providing outstanding support, resolving inquiries, and helping maintain strong business relationships. This position is ideal for individuals who enjoy working with people, solving problems, and contributing to a customer-focused environment.

Responsibilities

• Provide professional support to clients through various communication channels.
• Respond to client inquiries and resolve concerns in a timely manner.
• Maintain accurate client records and documentation.
• Coordinate with internal departments to ensure efficient service delivery.
• Monitor client requests and follow up to ensure satisfaction.
• Assist with account updates, service information, and general administrative tasks.
• Build and maintain positive relationships with clients.
• Support ongoing initiatives aimed at improving the customer experience.

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to multitask and prioritize responsibilities effectively.
• Professional and customer-focused attitude.
• Strong attention to detail and problem-solving skills.
• Ability to work independently as well as part of a team.
• Basic computer proficiency and comfort learning new systems.
• Positive mindset and willingness to grow within the organization.

• Competitive salary package.
• Professional development and growth opportunities.
• Supportive and collaborative work environment.
• Ongoing training and skill development.
• Opportunity to build a long-term career with a growing company.
• Stable full-time employment.
• Valuable experience in client relations and business operations.
• Recognition for performance and contributions.