After Sales Spare Parts & Components Specialist - Location Saudi Arabia

Grow with Zeppelin

We are looking for a customer-focused After Sales Spare Parts & Components Specialist to support our service operations in Saudi Arabia. In this role, you will manage spare parts inquiries, coordinate orders, and ensure smooth logistics and customer communication.

After Sales & Order Management

• Handle customer inquiries related to spare parts and components

• Prepare and follow up on quotations and long-term agreements

• Coordinate order processing with internal teams and external suppliers

• Issue order confirmations to customers

• Maintain and update internal databases and documentation

• Follow up on outstanding payments with customers

Logistics & Documentation

• Prepare shipping documents in line with customer and regulatory requirements (EXW shipments)

• Monitor shipments and follow up on airway bills and FCRs

• Track and follow up on open deliveries

• Manage rejected materials and prepare OS&D reports

• Maintain quality-related documentation and register materials in customer systems (e.g. SAP codes)

Customer Service & Coordination

• Follow up on quotations with customers and suppliers

• Build and maintain strong relationships with customers, internal stakeholders, and third parties

• Support vendor registration and pre-qualification processes

• Experience in after sales, order management, or customer service

• Strong communication and organizational skills

• Good knowledge of Excel and SAP (Ariba is a plus)

• Reliable, structured, and service-oriented

• Experience in spare parts or industrial environments (preferred)

• Knowledge of logistics and international shipping processes (advantageous)

Why This Position Is Attractive

• Competitive salary and benefits package

• International working environment within a large German corporate group

• Long-term career development opportunities

• A dynamic position combining customer interaction, coordination, and operational tasks