Inside Sales Manager

Leadership

• Annually, participate in strategic planning processes that advance 3-year strategic goals
• Quarterly, participate in progress update meetings with the strategy team
• Monthly, participate in leadership team meetings, providing updates on the team’s performance to company goals

Inside Sales Management

• Develop, execute and review metrics assigned to inside sales members
• Monthly coach each inside sales member
• Ensure each inside sales member has a development plan and training to proficiently execute their job
• Conduct new hire training
• Hire/fire inside sales staff
• Conduct performance and pay reviews
• Hold department meetings

Inside Sales Planning & Execution

• Work with product stakeholders to develop and execute manufacturer business plans
• Meet or exceed established manufacturer goals
• Manage inside sales department workload distribution
• Ensure proper personnel and phone coverage for each manufacturer
• Effectively organize and prepare for key manufacturer visits to the territory
• Attend key customer functions and industry network activities as a representative of the organization
• Effectively diffuse customer issues with solutions
• Ensure Inside Sales captures necessary information in CRM

Commitment to Growth

• Fully understand all manufacturer policies, programs and procedures
• Fully understand vertical markets and/or product applications
• Comprehend customers’ business and align inside sales selling techniques to assist with their goals
• Demonstrate commitment to consistent ongoing education in the areas of selling, customer service, organization and communication skills
• Demonstrates full understanding of all product lines represented

KNOWLEDGE / SKILLS

• Communication is KEY!
• Demonstrate professional image and demeanor
• Strong problem-solving and conflict-resolution skills
• Highly detail-oriented with strong time management skills
• Ability to lead and get results through others
• Ability to build and coach a high-performance inside sales team
• Ability to manage and prioritize multiple projects

QUALIFICATIONS

• Bachelor’s Degree (BA or BS) in business administration or related field
• 5 years’ experience in a Sales Management role
• Experience working within multiple CRM platforms
• Proficient in Word, Excel, PowerPoint

Competitive compensation, benefits package, retirement offerings, and additional employee programs.