Priority Advisor (Support & Escalations)

About the Role As a Priority Advisor, you will take full ownership of a portfolio of high-value clients, acting as their primary point of contact and trusted advisor. You will guide clients from onboarding through to renewal, ensuring they achieve strong results while delivering a consistently high-quality experience. This role is heavily focused on driving retention and overall client success , making it ideal for someone who is proactive, commercially minded, and confident in managing client relationships end-to-end.

What the role involves

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Managing a portfolio of 10 high value clients

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Full ownership from onboarding through to renewal

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Running onboarding calls and scheduled review calls once campaigns are live

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Proactively monitoring client activity daily and stepping in early where needed

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Working closely with the campaigns team to improve performance and client experience

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Driving retention and overall client success

What we’re looking for

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Strong communication skills (especially on calls)

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Ability to stay in control of conversations and handle pushback confidently in line with our guides

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High level of accountability and ownership

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Strong client relationship management and consistent engagement

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Account manager experience

What We Offer

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Base salary + commission structure.

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A company that rewards outcomes, not just activity.

Candidates will be placed within one of the Emmington portfolio companies.