Key Account Manager

Join Mondiale VGL and take ownership of a portfolio where your expertise in freight forwarding and supply chain solutions truly makes an impact. This is a high‑visibility role suited to a commercially savvy operator who thrives on building trusted client partnerships and delivering smart, end‑to‑end logistics outcomes.

At Mondiale, you will go beyond traditional account management. You’ll act as a strategic advisor to your clients—leveraging deep market intelligence, operational expertise, and supply chain insight to drive performance, unlock value, and support long-term growth.

What you’ll be doing:

• Manage and grow a portfolio of key accounts, ensuring service excellence, retention, and profitability
• Build strong, multi-level client relationships and act as the primary point of contact
• Lead proactive account management, including regular reviews, reporting, and QBRs
• Translate global market trends, disruptions, and opportunities into actionable client strategies
• Oversee onboarding, SOPs, and ongoing optimisation of client supply chains
• Monitor financial performance, margins, and commercial outcomes at both shipment and account level
• Resolve escalations, manage exceptions, and ensure seamless end-to-end service delivery
• Collaborate closely with operations, sales, and global teams to deliver consistent outcomes

 

What you’ll bring:

• 4+ years with strong end-to-end freight forwarding expertise across multimodal movements
• Deep understanding of PO management, supply chain flows, and operational best practice
• Strong industry knowledge, including supply chain processes, Incoterms, Australian Customs, and current market trends.
• Commercial acumen with experience managing margins, P&L, and pricing strategies
• Confidence navigating complex logistics scenarios, customs, and compliance requirements
• Ability to interpret market intelligence and provide strategic advice to clients
• Advanced systems knowledge, including freight platforms, reporting, and visibility tools
• A proactive, solutions-focused mindset with a strong sense of ownership

Why Mondiale VGL?

• Be part of a dynamic and growing team in a global company with over 40 years of industry expertise
• Join a supportive, energetic environment where no two days are the same
• Build a career where your impact drives the future of the logistics and freight teams

If you're passionate about client service and ready to take your career to the next level, we'd love to hear from you! Apply now and be part of the team at Mondiale VGL.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.