HR Operations Supervisor

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

In Human Resources, we collaborate with the innovators who drive DISH's creative ambition. From recognizing and fostering the development of our company's talent to navigating an ever-changing business landscape, our HR team drives positive change for both the company and our team members interested in growing their careers at DISH.

Job Duties and Responsibilities

As the HR Operations Supervisor at DISH, you will lead a team to enhance the employee experience by elevating HR Operations to new standards of excellence. Your role includes overseeing a team that handles inquiries on DISH guidelines, benefits, leaves, immigration, HRIS, and retirement plans, while providing clear escalation paths and expectations.

You will harmonize HR processes to ensure a consistent experience, collaborate with Centers of Excellence (COEs) to drive process improvements, and resolve complex challenges to enhance efficiency and employee satisfaction.

Key Responsibilities

• Deliver Support for Moments that Matter: Handle employee interactions related to benefits, immigration, and accommodations with care, empathy, and professionalism; every touchpoint will reflect your commitment to enhancing the employee experience
• Collaborate and Ensure Compliance: Partner with cross-functional teams to streamline HR processes and ensure adherence to federal, state, and local regulations; your work will harmonize operations and drive compliance across the organization
• Lead with Passion: Guide, mentor, and energize a team of HR Operations Associates; your dynamic leadership will empower them to deliver outstanding service, significantly boosting employee satisfaction and driving team success
• Drive Excellence: Conduct one-on-one check-ins, monthly quality reviews, and performance evaluations to foster team growth and deliver outstanding service; your proactive approach will drive both individual and team success
• Create a Culture of Continuous Improvement: Develop personalized growth plans and encourage innovation within your team; always seek ways to refine processes and leverage technology to enhance the HR journey for employees
• Elevate the Employee Experience: Act as a subject matter expert for complex HR inquiries and cases; your guidance will ensure that employees feel heard, respected, and well-supported throughout their HR interactions
• Foster Seamless Communication: Organize and lead team meetings to keep everyone aligned and informed; continuously refine HR processes to ensure they meet the evolving needs of the organization and its employees
• Innovate with Purpose: Utilize data, process mapping techniques, and employee personas to identify areas for improvement; your innovative solutions will drive efficiency and elevate the overall HR experience

Skills, Experience and Requirements

Education and Experience

• Education: A Bachelor’s degree in Human Resources, Business Administration, or a related field
• Experience: At least 2 years of experience in HR Operations, Shared Services or a related customer service role, with a proven track record of managing various HR functions and successfully leading and mentoring a team of 5-10 employees
• Expertise: Demonstrated experience navigating HR systems and processes in a fast-paced environment, coupled with exceptional facilitation, presentation, and communication skills

Skills and Qualifications

• Empathetic Leader: You’re passionate about supporting employees through significant life transitions and lead your team with compassion and precision
• Process Innovator: You excel at creating and optimizing processes that balance compliance and efficiency, always with a focus on enhancing the employee journey
• Master Collaborator: You thrive in a collaborative environment, working seamlessly with business leaders and HR teams to ensure a smooth and effective HR experience
• Data-Driven Problem Solver: You leverage data to make informed decisions, identify opportunities for improvement, and create development plans that enhance team performance and employee satisfaction
• Tech-Savvy: Proficient in HRIS systems, leave management platforms, Google Suite, and Microsoft Office, you ensure a modern and efficient workflow
• Confidentiality: A strong commitment to maintaining confidentiality and handling sensitive information with the utmost care

Reports to

Manager, HR Operations

Visa sponsorship not available for this role

Salary Ranges

Compensation: $72,350.00/Year - $103,400.00/Year Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )

As the HR Operations Supervisor at DISH, you will lead a team to enhance the employee experience by elevating HR Operations to new standards of excellence. Your role includes overseeing a team that handles inquiries on DISH guidelines, benefits, leaves, immigration, HRIS, and retirement plans, while providing clear escalation paths and expectations.

You will harmonize HR processes to ensure a consistent experience, collaborate with Centers of Excellence (COEs) to drive process improvements, and resolve complex challenges to enhance efficiency and employee satisfaction.

Key Responsibilities

• Deliver Support for Moments that Matter: Handle employee interactions related to benefits, immigration, and accommodations with care, empathy, and professionalism; every touchpoint will reflect your commitment to enhancing the employee experience
• Collaborate and Ensure Compliance: Partner with cross-functional teams to streamline HR processes and ensure adherence to federal, state, and local regulations; your work will harmonize operations and drive compliance across the organization
• Lead with Passion: Guide, mentor, and energize a team of HR Operations Associates; your dynamic leadership will empower them to deliver outstanding service, significantly boosting employee satisfaction and driving team success
• Drive Excellence: Conduct one-on-one check-ins, monthly quality reviews, and performance evaluations to foster team growth and deliver outstanding service; your proactive approach will drive both individual and team success
• Create a Culture of Continuous Improvement: Develop personalized growth plans and encourage innovation within your team; always seek ways to refine processes and leverage technology to enhance the HR journey for employees
• Elevate the Employee Experience: Act as a subject matter expert for complex HR inquiries and cases; your guidance will ensure that employees feel heard, respected, and well-supported throughout their HR interactions
• Foster Seamless Communication: Organize and lead team meetings to keep everyone aligned and informed; continuously refine HR processes to ensure they meet the evolving needs of the organization and its employees
• Innovate with Purpose: Utilize data, process mapping techniques, and employee personas to identify areas for improvement; your innovative solutions will drive efficiency and elevate the overall HR experience

Education and Experience

• Education: A Bachelor's degree in Human Resources, Business Administration, or a related field
• Experience: At least 2 years of experience in HR Operations, Shared Services or a related customer service role, with a proven track record of managing various HR functions and successfully leading and mentoring a team of 5-10 employees
• Expertise: Demonstrated experience navigating HR systems and processes in a fast-paced environment, coupled with exceptional facilitation, presentation, and communication skills

Skills and Qualifications

• Empathetic Leader: You're passionate about supporting employees through significant life transitions and lead your team with compassion and precision
• Process Innovator: You excel at creating and optimizing processes that balance compliance and efficiency, always with a focus on enhancing the employee journey
• Master Collaborator: You thrive in a collaborative environment, working seamlessly with business leaders and HR teams to ensure a smooth and effective HR experience
• Data-Driven Problem Solver: You leverage data to make informed decisions, identify opportunities for improvement, and create development plans that enhance team performance and employee satisfaction
• Tech-Savvy: Proficient in HRIS systems, leave management platforms, Google Suite, and Microsoft Office, you ensure a modern and efficient workflow
• Confidentiality: A strong commitment to maintaining confidentiality and handling sensitive information with the utmost care

Reports to

Manager, HR Operations

Visa sponsorship not available for this role