Community Manager

Are you ready to shape the future of data? Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can’t keep up. Maia fixes that by combining 15 years of data expertise with agentic AI to eliminate the manual work that slows data teams down. Organisations like Cisco, DocuSign, and Slack are already using it to deliver real business impact, faster. We started in Manchester and now we’re global - with teams across the UK, US and India. We are driven, curious, energetic people who move fast, think big and hold ourselves to a high standard. We’re here to make a dent in the universe bigger than ourselves. And we’re looking for people who want to be part of it.

What you will be doing

• Taking full ownership of the community strategy and roadmap - assessing what we have today, identifying what needs to change, and leading the evolution from a static platform to a dynamic, AI-enhanced community experience that our customers and technical teams want to engage with
• Managing and modernising our community platforms - including Discourse, our Ideas Portal, Stack Overflow and Reddit - ensuring branding, content and functionality are consistently up to date, and making front-end changes (HTML/JavaScript) to keep the experience sharp
• Building and managing a contributor schedule that brings Solution Architects, Technical SAs and engineers front-facing on community forums on a regular basis - you'll own the coordination that makes this happen consistently
• Leading the AI integration project for the community - researching options, collaborating closely with our AI Technical Lead and Metrics team, and owning the delivery of AI-powered features such as chatbots and enhanced search experiences
• Analysing community engagement data regularly to surface trends, define success metrics and make informed decisions that continuously improve the community experience for our B2B SaaS customer base

What we are looking for

• A strong background in community management within a B2B SaaS environment - you understand the types of questions technical customers ask and you know how to build a community that serves them well
• Project management skills with the ability to coordinate multiple workstreams, manage contributor schedules and drive initiatives through to completion without losing quality or momentum
• Comfort with front-end web basics (HTML and JavaScript) enough to manage and update community platform styling and branding independently without always needing a developer
• A genuine curiosity about AI and how it can enhance community experiences - from chatbots to intelligent search, you're excited about what's possible and ready to own the project that gets us there
• Highly organised, data-driven and collaborative - you work well across teams, build trust with technical stakeholders and use engagement metrics to make the right decisions

More about Matillion

We operate a flexible working culture that promotes work-life balance, with benefits including: Company Equity 30 days holiday + bank holiday 5 days paid volunteering leave Private Health Insurance Life Insurance Pension Access to mental health support

Your Safety

Matillion recruiters will only contact you from @matillion.com email addresses. We occasionally work with trusted recruiting partners; they will always tell you they are working on our behalf. We will never ask for money, fees, or bank details at any point in the hiring process. If something feels off, trust that instinct. Don't click any links. Go straight to matillion.com/careers to verify open roles or reach us at talent@matillion.com.

Want to know more?

Don't tick every box? Apply anyway. We hire for potential, not just experience. A member of our Talent Acquisition team will be in touch.

Cannot find anything suitable role right now? We still want to hear from you. Drop us a line at talent@matillion.com. Find out more about life on #TeamGreen here.

Matillion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type. Matillion does not discriminate on the basis of race, colour, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.