Building Support Officer

Job Description

What is the opportunity?

The Building Support Officer provides support and assistance to the National Centres. This 100% onsite role provides support in the day to day premise operation and equipment requirements. This role assists with technology, including retrieval and peripheral requirements for onsite, as well as remote office. The Officer manages premises/remote office issues and challenges ensuring quick resolution where possible, having minimal impact on client experience and related strategies. The role completes assigned operational support/technical projects and initiatives as required.

What will you do?

• First point of contact for day to day for the premises operations and Technology troubleshooting as required for the National Centres. Liaises with other appropriate functional departments (ie. ROE, Telephony, DSS, RBC IT, RBC Telecom, C.I.M. and National Office) to minimize client fulfilment disruption and client service commitments standards.
• Co-ordinates technology, including retrieval and peripheral requirements for onsite, as well as remote office.
• Accurate and timely documentation/tracking related to assets, peripherals, and other daily activities for all lines of business.
• Shares in the distribution of work Nationally with the team to support all Centre locations by responding to requests received via the Intake Form/ESCF.
• Ensures continuity in completing requests and associated SLAs during vacations/leaves.
• Creates work orders immediately for maintenance identified, track and follow-up to ensure completed in timely manner.
• Manages and maintains office equipment inventory for the applicable Centres and identifies opportunities for cost savings, cost avoidance and operational efficiencies.
• Coordinates set up for employees, internal moves, projects / renovations that are completed within the centre as applicable
• Support centre zone seating and implement necessary changes for upcoming co-hort as applicable
• Ensures positive experience for on-boarding of Persons with Disabilities and existing employees by fulfilling all workspace ergo requirements as provided by Recruitment and/or People Managers.
• Fosters overall efficiency and effectiveness of workplace accommodations, through collaboration with counterparts and HR contacts. Escalates unresolved concerns to Mgr Centre of Expertise, BSO, as applicable
• Responsible for the control/maintenance of the centre electronics and equipment ie Printers, PC’s, PC Peripherals, Monitors, Laptops, etc – as applicable.
• Responsible for the issuance, retrieval and verification of all keys for building access, peds, offices, & fobs for the centre, as applicable.
• Consistently reacts and adapts to changing environment. Provides recommendations on issues and /or process change (ie. BCP/operational risk/equipment/technology)
• Proactively seeks out and recommends internal (OEG) and external (business partners) process efficiencies, removing non-value add steps and streamlining processes.
• Travel approx. 20% as required

What do you need to succeed?

Must have

• 2 years work experience within the Operations support environment
• Working knowledge of Excel, SharePoint, Word
• Ability to work closely with Internal/External Service Partners & Vendors
• Should be current with and proactive in keeping in step with latest Centre technologies and facility requirements (premises/equipment).
• Thorough understanding of RBC & Centre BCP processes/procedures, as applicable
• Thorough knowledge of relevant Health & Safety policy , IT Asset Audit requirements

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Work in a safe, secure and positive work environment
• Work with a dynamic team focused on innovation and collaboration

Job Skills

Adaptability, Critical Thinking, Customer Service, Decision Making, Dual Language Education, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address

2985 VIRTUAL WAY, SUITE 302:VANCOUVER

City

Vancouver

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

PERSONAL & COMMERCIAL BANKING

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-05-26

Application Deadline

2026-06-29

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.