Manager Operations - Local Shops

Role Summary

Manage and improve local Local Shops operations through vendor management, optimising processes & best practices as well as developing a strong local operations team. Key focus is to drive operational efficiency to support sales and growth locally.

What's on your plate?

• Accountable for local Local Shops operational performance including both commercial & operational KPI's.

• Accountable for 3PL procurement including performance analysis and monthly invoices.

• Accountable for picker performance UTR and hygiene as well as attendance.

• In charge of local content team including scanning stores and menu discrepancies as per OKRs given.

• Work with Head of Local Shops to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation.

• Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities.

• Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives.

• Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights.

• Scope and deliver local initiatives to improve ops metrics quantified with data analysis.

• Drives the team to deliver consistent results & improvements across all Local Shops verticals.

• Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan.

• Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance.

• Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working.

• Leads by example and provides in-depth training to the team.

• Drive team focuses on objectives and goals by building a cohesive team that drives results through maximum efficiency.

• Share best practices, successful initiatives with our markets to support.

What did we order?

• 3 plus years operational experience in Grocery operations or food/tech business.

• Strong operational experience, local expertise desirable.

• Direct Line management experience.

• Ability to build relationships, motivate peers and manage upwards.

• Ability to build relationships, motivate peers and manage upwards.

• Strong collaborator with the ability to build relationships, influence and communicate effectively.

• Ability to manage upwards and influence regionally.

• Personable and empathic approach to ways of working.

• Present complexities in a simple and compelling way to stakeholders; problem, impact, root cause of problem (data) and resolution.