Parts Counter Sales - Heavy Earthmoving Machinery

Who we are

Founded in 1978, Al Marwan Group is a diversified organization serving the construction, heavy machinery, Oil & Gas, real estate, developments and Hospitality sectors across the GCC. The Group operates through multiple business units and subsidiaries, delivering integrated solutions supported by strong operational expertise and a well-established regional presence.

Job Summary

The Parts Counter Sales Advisor is responsible for assisting customers in identifying, sourcing, and supplying the correct automotive parts.

Key Responsibilities

The key duties and responsibilities of the Parts Counter Sales include, but are not limited to:

• Customer Service & Sales

Needs Assessment: Identifying the exact part needed by asking questions or inspecting old/defective parts.

Product Identification: Using computer systems, electronic catalogs, and diagrams to look up parts by make, model, or serial number.

Up-selling: Recommending companion parts, related accessories, or special promotional products.

Order Processing: Handling cash, credit, and invoice transactions accurately, as well as issuing receipts and processing returns.

• Inventory Management

Stock Monitoring: Tracking stock levels, pulling items from shelves, and notifying managers when inventory is low.

Ordering: Sourcing and ordering out-of-stock or specialty items from manufacturers and outside vendors.

Receiving & Organizing: Assisting in the receiving process, verifying incoming shipments, and maintaining an organized, clean showroom.

• Service & B2B Coordination

Technician Support: Pulling parts required by in-house mechanics or body shop technicians to ensure repair work is completed without delay.

Communication: Alerting service advisors and customers as soon as special-ordered parts arrive.

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Estimate Reviews: Working with the shop and body shop estimates to ensure that ordered parts match the repair quote.

• General Administration

Documentation: Logging all quotes, sales, and customer communications accurately using the company's CRM or business system.

Product Knowledge: Staying updated on new products, technical manuals, and warranty policies.

Required Skills & Qualifications

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Bachelor’s degree

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2–3 years of experience in Parts Sales with vehicle or Heavy Machinery

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Proficiency in Microsoft Office and CRM systems.

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Excellent customer service and communication skills.