Admin Operations ( Scheduler Officer)

We are a world-leading smart mobility SaaS company with over 2 million subscribers across 23 countries. We are currently seeking an Operations Admin (Scheduler) to join our growing team. Our work environment is collaborative, dynamic, and fast-paced, where every team member is encouraged to share ideas that drive innovation and efficiency.

Key Responsibilities

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CCoordinate and manage the scheduling of GPS tracking unit installations for customers.

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Liaise with internal departments to ensure smooth and efficient fitment operations.

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Maintain and update the fitment scheduling system, ensuring accurate data entry and reporting.

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Monitor and report fitment progress to ensure timely completion.

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Proactively identify and resolve scheduling conflicts or operational issues.

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Maintain accurate and up-to-date records of all fitment appointments and statuses.

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Proactively monitor the OTRS ticketing system to ensure timely ticket handling, minimize pending cases, and maintain response and resolution performance in accordance with Service Level Agreements (SLAs).

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Ensure compliance with company policies and procedures related to scheduling operations.

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Deliver excellent customer service to maintain high satisfaction levels.

Qualifications

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Conversational level of English proficiency.

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Minimum Diploma (D3) or equivalent qualification.

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At least 2 years of experience in scheduling, dispatching, or a related field.

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Strong computer literacy, including experience with scheduling or CRM systems.

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Excellent organizational and time management skills.

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Detail-oriented, accurate, and capable of multitasking effectively.

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Strong communication skills, with the ability to engage effectively with customers and stakeholders at all levels.

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Able to work both independently and collaboratively in a fast-paced, deadline-driven environment.