Housing Officer

At Bromford Flagship Livewest, we’re committed to solving the housing crisis in the East of England. We’re now looking for a passionate and proactive Housing Officer to join our Victory Housing team and help make a real difference to our customers’ lives.

In this role, you’ll deliver a supportive, customer-focused approach to tenancy management, ensuring our customers can enjoy their homes and successfully sustain their tenancies. You’ll play a key role in bringing our vision of “Housing Made Simple” to life—making it easier for customers to rent their homes while ensuring compliance with relevant legislation and policies.

Please note: This role will cover the mid Breckland area, including Dereham or Broadland, Norwich or South Norfolk - but travel is expected to other parts of the company's geographic operating area and offices.

Location: Dereham (base)

Hours: Full Time - 37 hpw - Monday-Friday

Contract: Permanent + Car

What You'll be Doing

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Managing a varied caseload of tenancies, prioritising support based on customer needs

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Building strong relationships with customers, providing guidance and support to sustain tenancies

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Addressing tenancy-related issues such as safeguarding, hoarding, mental health concerns and property condition

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Supporting the management of tenancy breaches and investigating tenancy fraud

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Working closely with colleagues and external partners to deliver the best outcomes for customers

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Providing clear, empathetic communication—even in complex or sensitive situations

What You'll Bring

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Strong communication skills, with the ability to explain complex issues in a clear and engaging way

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A compassionate and empathetic approach to customer service

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The ability to manage and prioritise a busy caseload effectively

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A proactive, solution-focused mindset

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GCSEs (or equivalent)

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A full UK driving licence and willingness to travel

For further details on the role and its responsibilities, click here to view the Housing Officer - The Part I Play document.

What We Offer

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The opportunity to make a genuine difference in your community

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Ongoing development, including knowledge of housing law and the wider housing sector

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The chance to build relationships across a forward-thinking organisation

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A supportive team environment with a strong focus on learning and growth

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Competitive salary

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Company Car

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Progression opportunities

For information on the full benefits package, click here .

How to apply

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.

Please make sure to check your email and spam folders regularly for email correspondence.

Important information

Closing Date: 2nd July 2026. (Midnight)

Interview Date: 17th July 2026

Applications may be reviewed, and candidates invited to interview ahead of the close date.

No Agencies please.

About Us Victory Homes is part of Bromford Flagship Livewest . By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.