L2 Support Engineer (Endpoint) – Middle

Overview

We are looking for a proactive L2 Support Engineer (Endpoint) with experience managing enterprise-scale environments and supporting globally distributed teams. You will be responsible for maintaining and improving our Windows/macOS infrastructure, endpoint management platforms, collaboration tools, and automation processes while driving reliability, security, and operational excellence across the organization.

Key responsibilities

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Administration and maintenance of Windows/macOS infrastructure in distributed environments

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Administration of Microsoft Active Directory, Azure ID/Entra ID, Google Workspace, Slack, and related SaaS platforms

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Administration and support of endpoint management systems (Microsoft Intune, Kandji/Jamf/Iru, etc.)

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Automation of routine administrative tasks using Python, PowerShell, Bash, and AI-assisted workflows

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Management of software deployment, device compliance, identity and access management processes

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Participation in infrastructure improvement initiatives, R&D, and implementation of new services and technologies

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Maintenance of technical documentation and knowledge base; Collaboration with vendors, security teams, and engineering teams to improve infrastructure reliability and security

Required Experience

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At least 3 years of experience at companies with 100+ employees and distributed offices\partially or fully remote

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Expert knowledge of modern operating systems MS Windows Server and MS Active Directory

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Basic Linux experience

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Experience with administration and support of collaboration and endpoint management platforms: Slack, Azure ID, Google Workspace, etc

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Experience with administration and support of MDM platforms: Microsoft Intune and Apple device management solutions (Kandji/Iru, Jamf, or similar)

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Understanding of modern endpoint management, device compliance, software deployment, and identity/access management practices across Windows and macOS environments

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Experience with monitoring and logging systems (Zabbix, Grafana, Prometheus, Graylog, ELK, etc.)

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Hands-on experience using AI tools (ChatGPT, Claude, Copilot, etc.) for infrastructure automation, scripting assistance, troubleshooting, and technical research

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Scripting languages (Python/PowerShell/Bash) - daily routine automation

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Strong troubleshooting and cross-team communication skills

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English B1+ (be able to participate in meetings with vendors tech support and sales/presales managers) and strong command of Russian

Nice to have

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Higher technical education would be a plus

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Experience with GitOps and CI/CD workflows (GitLab CI, GitHub Actions, etc.)

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Experience supporting globally distributed teams and remote-first environments

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Experience with SSO/MFA solutions and identity providers (understanding OIDC/SAML protocols)

Our Benefits

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Full-time remote work opportunities and flexible working hours

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Private insurance

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Additional 1 Day Off per calendar year

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Sports benefit

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Comprehensive Mental Health Programme

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Free online English lessons with a native speaker

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Generous referral program

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Training, internal workshops, and participation in international professional conferences and corporate events.