L2 Support Engineer (GitOps) – Middle

Overview

SOFTSWISS is hiring L2 Support Engineer (GitOps) to join our team. We are looking for an infrastructure administrator with 2+ years of enterprise experience who has decided to delve deeper into DevOps practices (Python/PS/Bash automation, containerization, integration with other systems via API), who knows how to bring together different systems and platforms into a single environment, and who is familiar with the challenges of modern distributed infrastructures.

Key responsibilities

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Creation, configuration and implementation of different kind of automations R&D and implementation of new services

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Maintenance of technical documentation in the Knowledge Base

Required Experience

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At least 2 years of experience at companies with 100+ employees and distributed offices\partially or fully remote

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Basic knowledge of modern operating systems MS Windows Server and MS Active Directory

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Basic Linux experience - system management, reverse proxy management, cert management

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Scripting languages (Python/PowerShell) - preparing automations on daily basis, work with API of different services

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Docker management and understanding containerization

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Understanding how to work with GIT

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Experience with CI/CD pipelines (Gitlab CI, Github Actions, etc.)

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Hands-on experience using AI tools (ChatGPT, Claude, Copilot, etc.) for infrastructure automation, scripting assistance, troubleshooting, and technical research

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Experience with prompt engineering and effective interaction with AI systems to improve operational efficiency, automate routine tasks, and accelerate DevOps workflows

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English B1+ (be able to participate in meetings with vendors tech support and sales/presales managers) and strong command of Russian

Nice to have

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Higher technical education would be a plus

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Experience with any programming languages

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Focuses on the infrastructure-as-code approach

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Experience with any software configuration management solution (Ansible, Terraform, etc.)

Our Benefits

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Full-time remote work opportunities and flexible working hours

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Private insurance

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Additional 1 Day Off per calendar year

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Sports benefit

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Comprehensive Mental Health Programme

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Free online English lessons with a native speaker

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Generous referral program

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Training, internal workshops, and participation in international professional conferences and corporate events.