CRM Support Administrator

The Opportunity

Love data, systems, and solving problems? Join NZME’s Commercial Operations team as a CRM Support Administrator, where you’ll play a key role in managing the data that connects our sales systems and supporting the day-to-day use of our Commercial HubSpot CRM across the business.

What you’ll be doing

You’ll be responsible for CRM Operations ticket and data management, support & troubleshooting, training and testing

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Manage CRM Operations ticketing queues - including account setup, ownership changes, updates and queries.

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Maintain accurate, high-quality data aligned to business rules.

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Monitor HubSpot CRM dashboards, resolve data issues and support ongoing data improvements.

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Contribute to continuous improvement of CRM processes, tools and system performance.

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Deliver onboarding and refresher training, and assist in the maintenance of clear, user-friendly training materials.

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Support User Acceptance Testing of systems.

About you

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Experience in administration, working with data, and/or systems support

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Strong attention to detail with a passion for data accuracy and quality

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Confident working with systems (CRM experience helpful but not essential)

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A natural problem-solver who enjoys troubleshooting and improving processes

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Clear communicator who can support and train users effectively

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Collaborative, approachable and eager to learn in a fast-paced environment

What’s on offer

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Work with a high-performing Commercial Operations team

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Real opportunity to make an impact on how NZME uses data and CRM

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Supportive environment with strong learning and development focus

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Be part of NZ’s leading integrated media company

Our Auckland HQ is a vibrant hub – home to radio studios, an integrated newsroom, and the iHeart Lounge, plus a range of staff benefits.

Ready to apply?

If you’re detail-driven, love working with systems, and enjoy helping others succeed – we’d love to hear from you.

All applicants will be asked about their current working rights in New Zealand (e.g. citizen, resident, visa, no visa).