Order Fulfilment Specialist with German (m/f/d) – Philips Monitors

🌍 Would you like to join a friendly and diverse team in a growing international company? 🎯 Do you want to use your experience in Order Fulfilment and/or Order Management to make an impact?

Then this opportunity might be the right fit for you!

What we offer

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Fixed-term employment contract for 1 year, with a possibility of extension

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Salary combined with a quarterly bonus scheme

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Additional time off: 26 days of holidays + 4 sick days per year

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Hybrid work model: 3 days in the office & 2 days of home office per week

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Opportunity to work from abroad – up to 1 month per year

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Flexible working hours - you can start working anytime between 7:00 and 9:00.

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Public transport allowance

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Multisport card

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Meal vouchers fully compensated by the company

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Employee discounts for Philips products

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Company laptop + mobile phone with unlimited data

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Regular teambuilding activities and company events

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Friendly, international atmosphere and space for future growth

What this role is about

You will join our Order Fulfilment team , responsible for managing a portfolio of clients in the EMEA region . The team is part of our European Shared Service Center in Prague , supporting Philips Monitors.

As the first qualified back-office contact for customers, you will ensure a high level of satisfaction related to order & delivery management and complaint handling. You will also collaborate closely with sales teams and support improvements to our service levels.

What you will do

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Process sales orders accurately and on time (SAP registration, pricing checks, goods allocation, backorder management)

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Manage deliveries with 3PLs (delivery updates, scheduling with warehouse/carriers, delivery follow-up, shipment/export documentation)

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Meet the company’s TPW cost targets

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Register and manage complaints, follow up on solutions, and provide feedback to customers

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Participate in cross-functional projects

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Conduct sales data analysis, pricing reviews, and updates on stock availability

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Monitor sales plan performance

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Collaborate with Sales, Credit Controllers, Demand Planners, and W&D teams

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Support Order Fulfillment for PPDS (Philips Professional Display Solutions) when needed

What you need to succeed

✅ Must-have requirements

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Fluency in English and German

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Minimum secondary school education with the graduation exam

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1–3 years of experience in order fulfilment/order management/customer service with hands-on order handling, truck booking, and customer communication

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Good knowledge of MS Office , especially Excel

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Experience working with ERP systems

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Analytical, detail-oriented, proactive approach

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Ability to follow processes and guidelines

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Problem-solving mindset

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Strong communication skills and customer understanding

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Emotionally mature, reliable, and a team player

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Ability to work under pressure with tight deadlines

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Ability to recognize and promote automated solutions

👑 Nice-to-have

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Experience with SAP

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Knowledge of an additional European language

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Understanding of logistics, warehouse operations, and supply chain processes

Interested?

➡️ Apply now — we look forward to hearing from you! Our team is happy to support you throughout the recruitment process.