Department Manager

Role Purpose

We are looking for an experienced and driven Department Manager – Supply Chain. The purpose of the Department Manager Supply Chain is to oversee and manage operations within three critical areas: Receiving, Inventory, and Order Management/Outbound. The role is responsible for optimizing supply chain operations, ensuring inventory accuracy, maintaining quality standards, and leading a team to meet strategic business objectives and deliver excellent customer service.

Key Responsibilities

•

Coordinate stock distribution across locations to prevent shortages

•

Oversee vendor interactions, including returns and recalls

•

Ensure strict compliance with receiving procedures and safety standards

•

Manage stock levels and optimize storage using structured methods (e.g., 5S)

•

Conduct regular stock counts to maintain high accuracy (target ~98%)

•

Investigate and resolve discrepancies, improving loss prevention

•

Ensure product quality across all stages (incoming, stored, outgoing)

•

Oversee order processing from verification to dispatch

•

Apply inventory rotation principles (FIFO/LIFO)

•

Manage Click & Collect operations for efficient customer pickup

•

Communicate order status with internal teams, partners, and customers

•

Lead, train, and support team members to meet performance goals

•

Plan staffing to maintain service levels

•

Drive team engagement and step in for leadership when needed

•

Handle disciplinary processes where required

Qualifications and Experience

•

Bachelor’s degree or Diploma in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related field (advantageous)

•

Proven experience managing supply chain functions, including receiving, inventory control, and outbound logistics with at least 2–3 years in a supervisory or management role

•

Proficiency in inventory management systems and accurate stock movement recording

•

Knowledge of warehouse methodologies such as 5S, FIFO, and LIFO

•

Ability to conduct root cause analysis for inventory discrepancies and operational failures

•

Experience leading and supporting teams, including coaching, training, and managing disciplinary processes

•

Strong understanding and enforcement of workplace health & safety regulations and product quality standards