🇧🇷 Customer Success Specialist

Are you passionate about eCommerce and customer success ? Do you thrive on building strong relationships and driving business growth? If so, this is your chance to make a real impact! As a Customer Success Specialist at edrone , you’ll be responsible for client retention, contract negotiations, and revenue growth , ensuring our clients maximize their success with our AI-driven eCRM.

🚀 What We Offer

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Competitive salary + performance-based commission

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Hybrid work model – São José dos Campos office (at least 2 times per week) & remote flexibility

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Health & dental insurance

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TotalPass

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Food & transportation vouchers

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Free English lessons

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Therapy sessions (Telavita)

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SESC full credential

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A dynamic, innovative environment

🚀 What your typical day will look like

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Client Success & Retention

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Manage long-term relationships , ensuring engagement and satisfaction.

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Identify and reduce churn risks through proactive strategies.

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Conduct strategic meetings to optimize client ROI.

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Revenue Growth & Negotiations

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Upsell & cross-sell to increase MRR.

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Renegotiate contracts to align with evolving client needs.

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Lead training sessions & webinars to drive client adoption.

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Problem-Solving & Escalations

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Address client challenges proactively , collaborating across teams.

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Ensure a seamless experience by identifying and solving pain points.

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Education & Value Creation

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Develop guides, case studies, and training materials .

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Stay ahead of eCommerce trends and advise clients on best practices.

🚀 What we are looking for

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Experience in Support, Account Management, or Customer Success

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Strong negotiation & relationship management skills

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Knowledge of eCommerce, marketing, and data-driven decision-making

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Intermediate English (B2+ level)

🚀 Bonus if you have

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Experience with B2B clients, contract negotiations, and upselling

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Background in conducting training & webinars

🚀 This role will be perfect for you if

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Have experience and enjoy working with customers and building relationships with them is your second nature 🍀

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You're not afraid of new challenges , your energy and proactive attitude make no task scary for you!

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You speak English on a communicative level - as an international company you will be in contact with English constantly!

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There's a lot going on in our company, so if you work well under time pressure while remaining calm and efficient , we'll definitely get along! 😉

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You are able to act independently and are not afraid to take responsibility for your actions - ownership is the key to success for us! 👀

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Continuous development and qualification are an integral part of your life - we want you to be able to grow with us every day!

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Your strengths include knowledge of marketing basics or an interest in eCommerce, and the world of trends and innovation is a natural fit for you!

🚀 Recruitment Process

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Apply on TeamTailor

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Interviews

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30 minutes interview with People&Culture

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45 minutes interview with Support Manager

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Final decision & feedback

🚀 Ready to grow with us? Apply now!

Regardless of the decision after each stage, you will always receive feedback regarding your candidacy.