Sr. People Experience Specialist

About the Role

As the Senior People Experience Specialist , you will be the core engine driving our internal employee experience and operational compliance at Taager. Reporting directly to the Sr. Payroll & Personnel Manager , you will lead end-to-end HR operations processes, safeguard compliance with Egyptian labor laws, and manage vital employee benefits.

This role requires a highly organized, data-driven HR professional who can seamlessly balance strict regulatory compliance with the empathetic, fast-paced service delivery needed to support our rapidly growing workforce of 350+ professionals.

Role Responsibilities

• Employee Lifecycle & Operations Management
• End-to-End Operations: Lead and manage all core HR operations processes, including seamless onboarding, offboarding, contract renewals, and overall employee lifecycle management.
• Probation & Renewals: Oversee the probation period review process and contract renewal cycles, handling all necessary stakeholder coordination, follow-ups, and legal documentation.
• Personnel Documentation: Prepare, review, and distribute critical HR-related documents, including employment contracts, official HR letters, employment verification letters, and specialized personnel files.
• Data & Payroll Support: Maintain highly accurate, updated employee records within our systems to support flawless payroll operations and ensure data integrity.
• Employee Relations & Policy Guidance
• Case Management: Handle sensitive employee relations matters, escalations, and formal internal investigations, providing timely resolution while maintaining absolute confidentiality and professionalism.
• Policy Advocacy: Act as the primary point of contact for employee inquiries, providing accurate and helpful guidance regarding Taager's internal policies, procedures, benefits, attendance, and leave management.
• Consistent Implementation: Ensure consistent application of HR policies, procedures, and workplace best practices across all departments within the organization.
• Medical Insurance & Benefits Administration
• Program Ownership: Oversee and administer Taager’s medical insurance program, acting as the main liaison between employees and the provider.
• Operational Handling: Manage the daily lifecycle of the medical plan, including approvals, claims processing, premium refunds, complaints, and medical card additions or deletions.
• Critical Case Support: Personally oversee chronic and critical medical cases, ensuring affected employees receive high-priority support and empathetic guidance.
• Compliance & Cross-Functional Collaboration
• Legal Compliance: Ensure strict adherence to company policies, internal procedures, and Egyptian Labor Law, constantly staying updated on evolving labor regulations and local HR trends.
• Cross-Functional Delivery: Collaborate closely with internal cross-functional teams and external vendors to ensure smooth, efficient HR service delivery and eliminate operational bottlenecks.
• Discretion & Integrity: Handle all confidential and sensitive employee information with the highest level of discretion, professionalism, and integrity.

Experience & Background

• Experience: Minimum of 4–6 years of progressive experience in HR Operations and Personnel Management, ideally within a high-growth startup, tech company, or fast-paced corporate environment.
• Reporting Alignment: Proven experience working closely with or reporting to Payroll & Personnel leadership, showing a strong understanding of how HR data feeds into payroll accuracy.
• Legal Mastery: Deep, practical knowledge of Egyptian Labor Law , social insurance workflows, and local compliance standards.
• Benefits Administration: Hands-on experience managing complex corporate medical insurance contracts and employee claims pipelines.