AV Install Technician

cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all " An Experience Above " .

cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.

AV Low-Voltage Technician

You will specialize in the installation, testing, labeling and troubleshooting of Audio Visual Systems under the direction of our AV Field Engineer. A fundamental understanding of audio-visual principles, functionality, and terminology is required to be successful.

Responsibilities and Duties

• Pulling Low Voltage Cable (Cat 5, 5e, 6, 6a, Speaker Wire, HDMI, etc.)
• Ability to perform Field Terminations (RJ45, DB9, XLR, 3.5 mini, etc.)
• Capable of receiving site deliveries and staging the project material for installation.
• Able to install the following: Displays, Mounts, Equipment Racks, Ceiling Mounted Projectors, Projection Screens, In-Ceiling Speakers and Microphones, Pendant Speakers and Microphones, Wall Panels ,Table Cubbies, In Table Microphones and more.
• Adept at reviewing floor plans, line diagrams and rack elevations to ensure successful installation.
• Submitting Daily Reports to the office to outline project status and work performed.
• Technical Understanding – Able to understand technology and work closely with the field engineers who are responsible for programming and commissioning.
• Interface with customers on each job site representing cb20 with respect and integrity.
• Leave each job site clean and organized at the end of each day and spot checked at the completion of each project.

Required Skills

• At least 3-5 years of experience in AV Installation, troubleshooting and Service.
• CTS Certification preferred
• Experience with Microsoft Teams, Zoom, and WebEx as Conferencing Platforms
• Experience with AV industry software platforms
• Organized, proactive and good communication skills.
• Ability to lift over 50 lbs.
• Capable of bending, lifting, crouching, and leaning over for long periods of time.
• Clean driving record
• The ability and willingness to travel (including a weekend departure, traveling during off-hours, and frequent overnight stays)