Support Services Manager

Support Services Manager

Company: CareStar, Inc. Location: Blue Ash, Ohio Job Type: Full-Time Industry: Healthcare / Social Services / Case Management

About the Opportunity at CareStar

Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking a Support Services Manager to join our Support Services Department. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Support Services Manager will plan and coordinate a broad range of administrative support services to help the organization operate efficiently and professionally, which includes business analytics, client relationships, and sales.

Key Responsibilities

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Manage Support Services Department, including, but not limited to, overseeing productivity to ensure smooth operations within operational and program guidelines.

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Supervise Support Services Supervisors, who will have responsibility for Intake Operations, Single Entry Point (SEP), pre-certification, pre-authorization, customer service, scheduling, other office management duties, scanning operations and document destruction.

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Manage projects for the Company ensuring all tasks are completed thoroughly, accurately and on time.

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Set goals and deadlines for the department and hold employees accountable for successful adherence.

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Develop, manage, and monitor business records and documents.

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Recommend changes to policies or procedures to improve operations, such as how to improve recordkeeping.

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Adheres to the CareStar Rule in performance of job responsibilities.

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Understands and complies with CareStar Policies and Procedures.

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Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.

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Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.

Minimum Qualifications

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Bachelor’s Degree in Business Administration, Healthcare Administration or a related field strongly preferred. Plus, one (1) year related experience required.

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Ability to communicate, present and influence all levels of an organization, including executive level.

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Ability to coordinate scheduling and task allocation across large groups of employees.

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Demonstrated strong attention-to-detail and project management skills.

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Strong listening, verbal and written communications skills.

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Intermediate computer skills and familiarity with suite of Microsoft Office and Sales, CRM or Marketing programs.

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Valid driver’s license and car insurance as required by State law.

Why Join CareStar?

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Competitive salary based on experience and education

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Comprehensive benefits: Medical, dental, vision, life insurance

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401(k) with a generous company match

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Paid time off + 10 paid holidays

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Employee Stock Ownership Plan (ESOP) – become a part-owner in the company

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Supportive, mission-driven culture focused on improving lives

Apply Today

Ready to make a difference? Visit https://www.carestar.com/about-carestar/careers/ to apply and learn more about joining our team.