Customer Experience Executive (Inquiries, Sales & Resolutions)

We are looking for a proactive and people-oriented Customer Experience Executive to join our team. In this role, you will be the first point of contact for our customers across all channels, ensuring every interaction is smooth, professional, and leaves a lasting positive impression. Key Responsibilities * Respond promptly to customer inquiries via WhatsApp, phone, email, social media, and other platforms. * Provide accurate product/service information and resolve customer complaints courteously and efficiently. * Manage customer groups and online communities to ensure a positive brand experience. * Escalate unresolved issues to the right departments and follow up until resolution. * Maintain detailed records of customer interactions, feedback, and transactions. * Collaborate with the team to improve customer support processes. * Contribute to building a culture of excellence in customer service. Requirements * Minimum of B.Sc/ HND/ OND in any field. * Minimum of 1–3 years proven experience in customer service, support, or a related role. * Strong communication skills (written and verbal). * Friendly, patient, and empathetic personality. * Ability to multitask, prioritize, and manage time effectively. * Experience using Zoho CRM or other CRM tools is required. * Previous experience in tech or logistics is an added advantage. * A genuine desire to help people and solve problems. Benefits Competitive salary (based on experience). Health insurance (HMO) Pension contributions. Paid annual leave, sick leave, and public holidays. Performance-based bonuses and incentives.