Call Center Coordinator

Location: Manila,Metro Manila,Philippines

Job Specifications

• Graduate of Bachelor's degree in a medical field - with a certification from an accredited program
• Minimum of 1-year experience with impressive track record in providing professional nursing care for clinic patients following established standards and practices. Minimum of 1-year experience in providing warm and pleasant customer service.
• Effective team player. Excellent interpersonal relationship, skills and can work and relate well with co-employees, patients and customers
• Must have the behavioral sensitivity, maturity, diplomacy and tact in addressing complex situations and handling irate customersOutstanding oral and written communication skills.
• Outstanding oral and written communication skills.
• Strong ethics and a high level of personal and professional integrity.
• Must have basic familiarity on federal and state laws and requirements relating to healthcare management
• Computer literate and very highly proficient in using MS office programs.

Duties and Responsibilities

• Answer multiple phone lines with ability to manage more than one call at once.
• Transfer calls and take messages accurately, ensuring communication is accurate, complete and timely.
• Track and route messages accordingly, ensuring all inquires receive a timely response.
• Collect patient demographics and other relevant information to create or update patient accounts.
• Schedule Medical, Dental and Vision appointments for new or established patients. Ensure that the scheduled appointment is within the organizational standards of being seen timely.
• Confirm, cancel and reschedule appointments as needed.
• Monitor and respond to QR messages, voicemails and department emails in a timely manner.
• Submit medication refill and referral requests according to established procedures.
• Create an atmosphere of comfort, peace and make it easy for the patient; the patient is our first business.
• Answer incoming calls within two minutes of entering the queue.
• Conduct phone calls within the dialogue parameters established by Marketing and Health Care Delivery leadership, ensuring all calls are handled professionally and efficiently.

Apply to this job