Customer Support Executive

Edmingle goes beyond just an LMS with its AI-powered Analytics-focused learning management system. An easy to use platform, it offers a wide range of features & integrations for training businesses to deliver their courses & programs with maximum impact. Our all-integrated SaaS platform helps education businesses deliver a world class learning experience while keeping learners engaged & satisfied. Since 2016, we've been on a mission to empower and make education & training businesses technology independent of tech bottlenecks and unnecessary overheads. Today, Edmingle is serving 2M+ learners across 160+ countries through India's Top Education & Training Businesses. Some of them include McGraw Hill, LawSikho, CollegeDekho, INFS by FITTR, Chegg, MIT SDE and many more. Role Overview: As a Customer Support Executive at Edmingle, you will be at the heart of our customer interactions, ensuring that our users have an exceptional experience with our platform. You will play a critical role in addressing customer queries, providing solutions, and contributing to the overall improvement of our product and services. Requirements Key Responsibilities: ● Provide first-level contact (chat/email/call) & convey resolutions to customer issues. ● Properly escalate unresolved queries to the next level of support. ● Track, route, and redirect problems to correct resources. ● Update customer data and produce activity reports. ● Walk customers through problem-solving processes. ● Follow up with customers, provide feedback and see problems through to resolution. ● Utilise excellent customer service skills and exceed customers’ expectations. ● Ensure proper recording, documentation, and closure. ● Recommended procedure modifications or improvements. ● Preserve and grow your knowledge of help desk procedures, products, and services. Maintain sanity and ticket data in the support desk. Requirements: ● Proven working experience in providing help desk support. ● Proficiency in English. ● Working knowledge of help desk software, databases, and remote control. ● Strong client-facing and communication skills. ● Advanced troubleshooting and multi-tasking skills. ● Customer service orientation. ● Bachelor degree in any relevant field. Benefits Benefits of Working with Edmingle: ● Competitive salary and performance bonuses. ● Health Insurance of the Employee and spouse/parents ● Flexible work hours. ● A supportive and creative work environment. ● Opportunities for professional growth and advancement. ● Access to the latest tools and technology. Regular team events and cultural activities.