Intern - IT Service Delivery Support

Location: Kraków, ul. Pana Tadeusza 4
Employment Type: Paid Internship
Duration: Over 6 months
Working Hours: Minimum 80 hours per month
Work Mode: On-site
Industry: Automotive
Department: Information Technology (IT Service Delivery)

Responsibilities

• Supporting local IT team in daily IT operations and end-user support activities
• Assisting with the preparation, installation, and configuration of laptops, monitors, docking stations, and other IT equipment
• Supporting employee onboarding and offboarding processes
• Helping maintain IT asset inventory and ensuring data accuracy
• Assisting in troubleshooting basic hardware, software, and connectivity issues under the supervision of experienced IT specialists
• Supporting documentation updates, process descriptions, and knowledge base articles
• Participating in IT infrastructure and workplace technology projects
• Assisting with ServiceNow ticket management and follow-up activities
• Supporting conference room equipment, printers, and workplace technologies
• Collaborating with global and local IT teams on various operational tasks and continuous improvement initiatives

Requirements

• Student status (preferably, 4th, or 5th year) in Computer Science, Information Technology, Telecommunications, Automation, Robotics, or a related field
• English proficiency at minimum B2 level (spoken and written)
• Basic understanding of computer hardware, operating systems, and networking concepts
• Interest in IT infrastructure, user support, cybersecurity, or enterprise technologies
• Good communication skills and willingness to work with end users
• Analytical mindset, attention to detail, and eagerness to learn
• Ability to work independently as well as within a team

Nice to have

• Basic knowledge of Windows operating systems and Microsoft 365
• Familiarity with Active Directory concepts
• Basic understanding of networking fundamentals (LAN, TCP/IP, Wi-Fi)
• Knowledge of ITIL concepts or ticketing systems

Internship Outcomes

Participating in this internship is not only an opportunity to gain practical experience but also a chance to begin a career in enterprise IT within a global automotive company.

During the internship, you will:

• Gain hands-on experience supporting end-user computing environments in a multinational organization
• Learn how enterprise IT services are delivered and managed
• Develop practical knowledge of workstation deployment, asset management, and IT service processes
• Participate in real IT projects and improvement initiatives
• Work with professional enterprise tools such as:
  • ServiceNow – IT service management and ticket handling
  • Microsoft 365 – collaboration and productivity platform
  • Active Directory – user and device management
  • SCCM / Endpoint Management tools – device administration and software deployment
• Gain experience working in an international environment using English in daily communication
• Receive mentoring and guidance from experienced IT professionals
• Have the opportunity for future employment after successful completion of the internship

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Internal Use Only: Indirect Hourly

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