IBM Cloud Infrastructure L2 Engineer - 1

Landmark Group Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Landmark Group headquartered in Dubai, UAE is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Home Centre, Emax, Fitness First, to Fun City, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

Job Purpose The IBM Cloud Infrastructure L2 Engineer is responsible for the day-to-day administration, operations, troubleshooting, incident management, and support of the IBM Cloud Classic Infrastructure environment. The role requires hands-on experience supporting enterprise-scale IBM Cloud environments comprising Bare Metal Servers, Virtual Servers, networking, storage, security, connectivity, and cloud services. The engineer acts as the Level-2 escalation point for infrastructure-related incidents, service requests, problem management, and operational improvements. Job Description

• Provide L2 operational support for IBM Cloud Infrastructure and IBM Cloud Classic Infrastructure.
• Manage and support Bare Metal Servers and Virtual Server Instances (VSI).
• Perform incident troubleshooting, root cause analysis, and problem management.
• Support infrastructure provisioning, decommissioning, upgrades, and lifecycle management.
• Manage IBM Cloud networking components including VLANs, Subnets, Load Balancers, VPN Gateways, Firewalls, Security Groups, and Routing.
• Support storage services including Block Storage, File Storage, backups, snapshots, and disaster recovery requirements.
• Monitor infrastructure health, performance, capacity, and availability.
• Perform OS-level troubleshooting and coordinate with application and vendor teams.
• Support patching, maintenance activities, vulnerability remediation, and security compliance initiatives.
• Manage access controls, IAM policies, and infrastructure governance requirements.
• Support DR drills, failover activities, and business continuity testing.
• Work closely with L1, L3, network, security, application, and vendor teams.
• Maintain operational documentation, SOPs, knowledge articles, and architecture diagrams.
• Participate in on-call support and critical incident management.

Knowledge & Experience Qualifications skills

• Experience: 5–7 years in enterprise infrastructure / cloud operations.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• IBM Cloud certifications, networking certifications, or cloud certifications will be an added advantage.

Required Skills

• Strong experience with IBM Cloud Classic Infrastructure.
• Hands-on administration of Bare Metal and Virtual Server environments.
• Experience managing VPN Gateways, VLANs, Subnets, Routing, Firewalls, and Load Balancers.
• Good understanding of enterprise networking concepts (TCP/IP, DNS, DHCP, NAT, VPN, Routing).
• Experience with storage administration, backups, snapshots, and disaster recovery.
• Knowledge of infrastructure monitoring and alerting tools.
• Strong troubleshooting skills across compute, network, storage, and cloud services.
• Experience supporting Linux and Windows server environments.
• Knowledge of security best practices and vulnerability remediation.
• Exposure to automation and scripting using Shell, PowerShell, Python, or similar technologies.

Good to have skills

• Exposure to Azure and/or OCI cloud platforms.
• Experience working in enterprise retail or large-scale environments.
• Understanding of ITIL processes including Incident, Change, Problem, and Service Request Management.
• Knowledge of hybrid cloud environments and connectivity solutions.

What Success Looks like?

• IBM Cloud Classic Infrastructure remains stable, secure, and available, with incidents resolved within agreed SLAs.
• Incidents, service requests, and problems are managed effectively at L2, with timely escalation to L3 and vendors where required.
• Patching, vulnerability remediation, and security compliance activities are completed on schedule.
• DR drills, failover tests, and business continuity activities are executed successfully.
• Operational documentation, SOPs, knowledge articles, and architecture diagrams are kept accurate and up to date.