Middleware L2 Engineer - 1

Landmark Group Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Landmark Group headquartered in Dubai, UAE is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Home Centre, Emax, Fitness First, to Fun City, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

Job Description

• Provide L2 support for middleware platforms across Production, UAT, and DR environments.
• Perform incident management, troubleshooting, root cause analysis (RCA), and issue resolution within defined SLAs.
• Support IBM API Gateway / API Connect, Kong Gateway, IBM App Connect Enterprise (ACE), IBM MQ and NGINX environments.
• Monitor middleware health, performance, availability, and capacity.
• Support API lifecycle management, deployments, routing, authentication, throttling, and integrations.
• Troubleshooting ESQL, message sets, and integration flows.
• Deep understanding of messaging concepts (queues, topics, channels, persistence, transactions).
• Manage SSL/TLS certificates, security configurations, and load balancer integrations.
• Support middleware deployments on Kubernetes and Azure Kubernetes Service (AKS).
• Participate in DR drills, platform upgrades, patching, and maintenance activities.
• Prepare SOPs, operational documentation, and knowledge articles.
• Collaborate with Infrastructure, Cloud, Security, DevOps, and Application teams.

Knowledge & Experience Qualifications skills

• Experience: 4–7 years managing and supporting enterprise middleware platforms.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant certifications in Kubernetes, Azure, IBM API Connect, IBM MQ or middleware technologies (preferred).

Required Skills

• API gateway and integration platforms: IBM API Connect / IBM API Gateway, Kong Gateway, IBM MQ and IBM App Connect Enterprise (ACE).
• NGINX administration and reverse proxy management.
• Container platforms: Azure Kubernetes Service (AKS), Kubernetes, and Docker.
• Authentication and security: OAuth 2.0, OIDC, and JWT; SSL/TLS certificate management.
• Networking: HTTP/HTTPS, DNS, TCP/IP, and load balancers.
• Monitoring tools such as Grafana, Prometheus, and Azure Monitor.

Good to have skills

• Experience supporting enterprise-scale production environments.
• Exposure to Azure Cloud services and DevOps practices.
• Knowledge of CI/CD pipelines and automation.

What Success Looks like?

• Business-critical middleware platforms (IBM API Gateway, Kong, IBM ACE, IBM MQ, NGINX, AKS) remain highly available and stable.
• Production incidents are managed independently and resolved within defined SLAs, with effective RCA reducing recurrence.
• Complex integration and API issues are resolved with minimal escalation and business disruption.
• DR drills, upgrades, patching, and maintenance activities are completed smoothly across Production, UAT, and DR.
• SOPs, operational documentation, and knowledge articles are accurate, current, and shared across teams.