Manager/ Senior Manager- Channel Partnership

About PalmPay

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users , we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.

Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines , PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing.

Key Responsibilities

• Lead strategic partnerships with Banks, Mobile Financial Services (MFS), Payment Networks, and Financial Institutions.
• Manage end-to-end integration of payment channels, including Pay-In, Pay-Out, Add Money, Bank Transfer, and Merchant Settlement services.
• Drive partnerships with bKash, Nagad, Rocket, Upay, commercial banks, and other payment ecosystem participants.
• Act as the primary liaison between Business, Product, Technology, Operations, and External Partners.
• Prepare and review Business Requirement Documents (BRDs), Product Requirement Documents (PRDs), Product Notes, and integration specifications.
• Design and document transaction flows, settlement flows, reconciliation processes, and system integration diagrams.
• Coordinate technical discussions with partners to ensure smooth API integration, UAT, certification, and production deployment.
• Negotiate commercial terms, MDR, interchange fees, processing fees, and settlement arrangements with acquiring banks and payment partners.
• Develop and optimize card acquiring partnerships for Visa, Mastercard, and other payment schemes.
• Support Finance and Fund Operations teams in transaction settlement, reconciliation, dispute management, and chargeback resolution.
• Monitor channel performance, transaction success rates, partner SLAs, and service availability.
• Collaborate with Compliance and Regulatory teams to ensure adherence to Bangladesh Bank regulations and industry standards.
• Identify and onboard new payment channels and strategic partners to expand the organization's payment ecosystem.
• Lead partner governance meetings and manage escalations to ensure timely resolution of operational issues.
• Opening accounts with different banks, complete KYC’s , deposit rates, and other channel issues.
• Stay updated on emerging payment technologies, market trends, and industry developments to drive innovation. Preferred Requirements:
• Must have 8-10 years of experience in fintech, banking, PSP, PSO, payment gateway, MFS, or digital financial services .
• Strong understanding of payment ecosystems, card acquiring, payment processing, settlement, and reconciliation.
• Hands-on experience working with banks, Visa, Mastercard, bKash, Nagad, Rocket, or similar payment channels .
• Experience in API-based integrations and fintech product implementation.
• Excellent stakeholder management, negotiation, and project management skills
• Strong analytical and problem-solving capabilities with attention to detail.

Compensation & Benefits

• Competitive salary
• Festival bonuses and mobile/internet allowance
• Leadership exposure in a high-growth multinational fintech
• Opportunity to build and scale marketing operations in Bangladesh