Patient Care Coordinator/Treatment Coordinator

POSITION SUMMARY

As a Patient Care Coordinator/Treatment Coordinator at Timberlane Pediatric Dentistry & Orthodontics, you will serve as the first point of contact for new patients and families, helping create an exceptional experience from the initial consultation through the start of treatment. This role combines relationship-building, patient education, scheduling coordination, and financial discussions to guide patients confidently through their orthodontic journey.

Your ability to communicate with empathy, build trust, and provide outstanding customer service will play a vital role in creating positive patient experiences and supporting the growth of our practice. This position requires the availability to float between all four offices as needed.

WHO WE ARE

At Timberlane Pediatric Dentistry & Orthodontics, our goal is to provide patients with the expert, quality care they want in the comfortable, personal environment they deserve. The atmosphere in our Burlington, South Burlington, Essex Junction, and Shelburne offices is professional, yet relaxed and welcoming.

ESSENTIAL RESPONSIBILITIES

• Welcome new and existing patients and create a positive, professional experience.
• Coordinate and manage new patient consultations and treatment starts.
• Present treatment recommendations, financial options, and payment arrangements.
• Educate patients and families about orthodontic treatment and answer questions.
• Build strong relationships with patients to encourage treatment acceptance.
• Schedule appointments and maintain an efficient patient flow.
• Communicate with patients through phone, text, email, and other communication platforms.
• Follow up with pending patients and maintain accurate records in practice management software.
• Collaborate with doctors and clinical team members to ensure an exceptional patient experience.
• Support practice growth through outstanding service and patient engagement.

WHO WE ARE LOOKING FOR

• Exceptional communication and customer service skills.
• Ability to build rapport and establish trust with patients and families.
• Strong organizational and multitasking abilities.
• Positive, energetic, and professional demeanor.
• Goal-oriented mindset with attention to detail.
• Comfortable discussing treatment plans and financial arrangements.
• Previous dental, orthodontic, healthcare, or customer service experience preferred.
• Experience with scheduling software and computer systems is a plus.

WHAT WE OFFER

• Competitive hourly compensation based on experience.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with a 3% Safe Harbor contribution.
• Paid holidays, vacation, and sick time.
• Supportive and collaborative team environment.
• Modern office equipped with advanced technology.
• Opportunities for growth and advancement within the practice.

Join Timberlane Pediatric Dentistry & Orthodontics and become an important part of a team dedicated to creating beautiful smiles and exceptional patient experiences. If you enjoy building relationships, helping others, and making a difference in patients' lives, we encourage you to apply.

Timberlane Pediatric Dentistry & Orthodontics participates in E-Verify.