Agency Coordinator - San Francisco

Title: Agency Coordinator - San Francisco Schedule: Full Time – 40 hours per week work schedule is Friday - Tuesday Location: San Francisco, CA (onsite, no remote) Benefits: Health insurance, Dental insurance, Vision insurance, 401(k), Life Insurance, Accident Insurance, Holiday Pay, Paid time off

Position Summary

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Provide office support to the agency team - Administrator, Director of Patient Care Services, Clinical Managers, other Agency and Field Staff not limited to the following:

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Uploading additional patient information

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Process Provider orders

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Process visit authorization

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Supply disbursement

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Clinician schedules

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Agency coordination

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Answer and coordinate phone calls and messaging.

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Ensure appropriate interdepartmental communications to support essential agency activities.

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Ensures patient referrals are processed timely and per policy.

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Establishes and maintains positive working relationships with clients and team members.

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Supports the agency in the seamless transition of patients to home care by providing essential documentation and coordinates with multiple service providers.

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Ensures maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.

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Provides feedback to the agency, including identifying opportunities to improve services to meet customer needs.

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Maintains comprehensive working knowledge of CVH Home Health Services' contractual relationships and ensures that patients receive services according to contract provisions.

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Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by CVH Home Health Services.

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Ensures compliance with State, Federal, and Joint Commission regulations and clients' contract requirements.

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Other duties as assigned to support agency projects and initiatives.

Minimum Qualifications

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Minimum of 2 yrs. experience in a medical setting in either a patient care or administrative role preferred.

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Knowledge of MS Office, Google Suite, Internet Explorer, and professional telephone protocol.

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Basic knowledge of medical terminology is preferred.

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Able to deliver effective results and meet tight deadlines and targets.

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Excellent customer service and communication/interpersonal skills.

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Ability to work with high precision, paying attention to detail to achieve the high accuracy levels required and timely follow-up and close-out of all matters.

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Ability to communicate orally and in writing to minimize confusion and additional concerns.

To Apply: Respond with submitting a copy of your resume.

More Information: Contact a Corporate Recruiter at 510-690-1930 and visit our website at www.cvhcare.com

EEOC: We are proud to be an equal opportunity workplace, and an affirmative action employer.