Credit Bureau Dispute Analyst | Eastwood, Q.C

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and how we work.

As a Credit Analyst, you’ll bring this to life every day by combining analytical expertise, attention to detail, and a customer-first mindset to deliver accurate, compliant, and high-quality outcomes in a fast-paced financial environment.

What You’ll Do

Review and analyze cardholder accounts, transactions, and supporting documents to identify discrepancies and resolve issues accurately

Conduct detailed investigations and case assessments, ensuring compliance with financial regulations and internal policies

Manage cases end-to-end, meeting strict service level agreements (SLAs) in a high-volume environment

Perform validation and quality control checks to ensure data accuracy, consistency, and integrity

Utilize multiple systems and tools efficiently to support case management and decision-making

Collaborate with internal teams to escalate complex cases and drive timely resolution

Maintain strict confidentiality and uphold data security and compliance standards at all times

Core Skills

Strong attention to detail with the ability to identify discrepancies and inconsistencies

Experience in document, cardholder, and account review

Solid case management and organizational skills

Excellent analytical and critical thinking abilities

Strong validation and quality control capabilities

Ability to manage high-volume workloads while meeting tight deadlines (SLAs)

High level of integrity, confidentiality, and compliance awareness

Technical proficiency with the ability to navigate multiple systems and tools efficiently

Experience in a regulated financial services environment (preferred but not required)

What We’re Looking For

• 2 to 3 years experience in financial services, including: Credit analysis, Lending or loan servicing, Collections or delinquency management •

Proven experience in dispute resolution, investigations, or case management

Familiarity with e-OSCAR is preferred

Background in fintech, payments, or banking