Warranty Specialist - Ford

Korum Ford , located in Puyallup, WA, is seeking a skilled and experienced Warranty Administrator with a strong background in working with Ford or Lincoln dealerships. The ideal candidate will play a crucial role in efficiently managing warranty claims while ensuring compliance with the manufacturer's policies and procedures.

Pay Range: $29.75 to $38.50

Targeting Hiring Range: $29.75 to $33.25 per hour

Responsibilities

• Process and submit warranty and service contract claims accurately in accordance with Ford, Lincoln, and the company's guidelines.
• Collaborate closely with service departments to verify warranty coverage and resolve any claim discrepancies.
• Maintain detailed records of all warranty activities to ensure timely and accurate reporting.
• Communicate with manufacturers and dealers to address warranty issues and facilitate claim approvals.
• Stay up to date with changes in warranty policies, procedures, and compliance requirements.
• Reviews the Work in Process (WIP) related to warranty report and service contract services for the Service Advisors monthly and provides information to the Service Lane Manager.
• Coordinates and tracks Courtesy Vehicles, shuttles, and/or rental cars for warranty customers. Collects and submits monthly claims for rental reimbursements and shuttle use reimbursements.
• Reviews and maintains warranty and third-party service contract payments, related schedules, and submits reports monthly to the Accounting Department for review.

Requirements

• Proven experience as a Warranty Specialist or Administrator, preferably within a Ford or Lincoln dealership environment.
• Strong understanding of Ford and Lincoln warranty processes, policies, and systems.
• Excellent attention to detail with strong organizational and record-keeping skills.
• Effective communication skills to interact with internal teams and external partners.
• Ability to manage multiple priorities and work efficiently under deadlines.
• High School Diploma or Equivalent.

Korum Automotive Group offers a comprehensive benefits package that includes:

• Medical / Dental / Vision
• Paid Time Off
• Employer-paid Life Insurance
• Voluntary additional Life, Long-Term Disability, Critical Illness, and/or Accident Insurance
• Employee Assistance Program (EAP)
• Paid Holidays
• 401(k) Salary Deferral Plan with Employer Match
• Vehicle Purchase Discount Program
• Discounts on Parts and Service
• Employee Events and Recognition
• Company-Paid Uniforms for Specified Positions
• Paid Training Based on Position

Other Potential Compensation

• Discretionary Bonuses
• Incentive Awards
• Employee Referral Bonuses
• Years of Service Award Bonuses