Pick-Up and Delivery Specialist

Pick-Up and Delivery (P&D) Specialist

An Automotive Pick-Up and Delivery (P&D) Specialist executes the remote vehicle service experience for your clients. This role is out in the field, acting as a mobile brand ambassador. In a "red carpet" dealership, they bring the luxury, high-touch store experience directly to a customer's driveway or workplace.

Core Responsibilities

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Remote Customer Service: Greet clients at their homes or offices, verify their service requests, and answer basic process questions with a warm, professional attitude.

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Safe Vehicle Transport: Safely drive customer vehicles and dealership loaners back and forth between the client's location and the service department.

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Digital Check-Ins: Use a company tablet or smartphone to document vehicle condition (photos/videos), capture electronic signatures, and log mileage before driving away.

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Loaner Handover: Clean, inspect, and transition dealership loaner cars to customers, ensuring they understand the vehicle features and fuel policies.

Daily Tasks

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Review the daily route schedule and map out efficient driving paths using GPS.

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Perform pre-trip inspections on all assigned loaner vehicles to ensure they are clean, fueled, and pristine.

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Place protective seat and floor covers in customer vehicles before transporting them.

• Manage and maintain loaner fleet.

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Coordinate closely with Service Advisors and Service Drive Coordinator regarding vehicle completion times and delivery updates.

Key Requirements

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Immaculate Driving Record: A valid driver's license and an exceptionally clean driving history to meet strict dealership insurance standards.

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Premium Hospitality: Excellent interpersonal skills to make a great impression on clients in their personal spaces.

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Punctuality & Time Management: Ability to strictly adhere to scheduled pickup and delivery time windows.

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Tech Comfort: Confidence using mobile service apps, digital signature tools, and navigation software.

Our Commitment to You

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Your Health: Comprehensive Health, Dental, and Vision insurance packages.

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Your Time: Generous Paid Time Off (PTO) and paid holidays to spend with your loved ones.

• Your Growth: Clear paths for career advancement within our eight Wisconsin locations.

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Your Future: A 401(k) retirement plan complete with a company match.